topic Re: Arlo Down - Unable to see any devices in Arlo

Arlo Down - Unable to see any devices

sangwinacher — Thu, 08 Jun 2023 17:48:48 GMT

Arlo is reporting system status of "all good" at https://status.arlo.com/ but it's clearly not. All devices aren't showing in the App, or when using the website too. I have devices both connected to a base station and some devices that are standalone directly to my WiFi network, so I know it's not a base station issue. After logging in, the portal banner says "We're sorry, Arlo is currently unavailable. Please try again later"

This was working yesterday, this morning I saw there were updates on the mobile Android app so I know changes were made recently or an outage happening.

Re: Arlo Down - Unable to see any devices

Daam — Thu, 08 Jun 2023 17:53:41 GMT

Same issue here....devices offline, all green regarding system up's on the website. Restrarting router did not help.

Re: Arlo Down - Unable to see any devices

Vdubguy2k — Thu, 08 Jun 2023 17:57:16 GMT

Same issue here. I have rebooted the hub and my router with no luck. Internet works fine on everything else, just Arlo not working. Can't do local recording, because I've been waiting for "support" for over a month to figure out why their firmware keeps corrupting sd cards. Just one thing after another with this system.

Re: Arlo Down - Unable to see any devices

Raampage — Thu, 08 Jun 2023 18:07:57 GMT

Down for me as well.

Didn't know about the SD card - mine did get corrupted a couple weeks ago and I had to re-format it for use.

Had no idea why...thought the card was going bad.

But it makes more sense that it's ARLO.

Re: Arlo Down - Unable to see any devices

FoxRaynard — Thu, 08 Jun 2023 18:08:52 GMT

Same.

What's the point of a status website if it doesn't update in real time :S

Re: Arlo Down - Unable to see any devices

Vdubguy2k — Thu, 08 Jun 2023 18:10:50 GMT

It's not just you Raampage!

Check out this thread about the SD Cards: https://community.arlo.com/t5/Arlo-Ultra-2/SD-Card-corruption-another-new-bug/m-p/1912925

Make sure to open a support ticket about the issue. Hopefully if enough people start telling them they screwed this up, they might actually fix it.

Re: Arlo Down - Unable to see any devices

Raampage — Thu, 08 Jun 2023 18:12:55 GMT

When you hover over the "All Good" most services were last updated months, or even last year.

Re: Arlo Down - Unable to see any devices

sangwinacher — Thu, 08 Jun 2023 19:13:41 GMT

Looks like they just fixed that too and now it actually reflect it's down 🙂

https://status.arlo.com/

Re: Arlo Down - Unable to see any devices

sangwinacher — Thu, 08 Jun 2023 19:27:05 GMT

It's back up now. Fire drill is over, everyone back to class 😄

Re: Arlo Down - Unable to see any devices

starmily — Thu, 08 Jun 2023 21:11:51 GMT

Same for my two doorbells remaining offline even tried to reset it (couldn't find it back), wheread camera is on-line