topic Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise in Arlo

Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

AZSec — Thu, 01 Jun 2023 07:28:31 GMT

Issue completing New Order with 15% OFF discount code provided ARLO... At check out, the discount is not accepted? please advise

Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

JamesC — Thu, 01 Jun 2023 16:37:41 GMT

AZSec,

What issue are you experiencing? Are you seeing an error message?

JamesC

Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

AZSec — Thu, 01 Jun 2023 19:08:59 GMT

JamesC-

The following message ...when I add the code and apply at check out:

"The code you have entered is invalid. Please check your code and try again"

Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

JamesC — Thu, 01 Jun 2023 19:13:40 GMT

AZSec,

When entering the code, be sure no additional characters or spaces are being added (especially if you are using copy/paste). The code must be entered exactly as presented.

JamesC

Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

AZSec — Thu, 01 Jun 2023 20:13:54 GMT

correct... I've tried adding again no space, even the dash between each the numbers/letter code.

Same error message? Please advise

Re: Issue completing New Order with 15% OFF Discount Code provided ARLO... please advise

JamesC — Thu, 01 Jun 2023 20:41:10 GMT

AZSec,

I've opened and escalated a ticket detailing the issue you've described here. An agent will reach out to you with a status update as soon as possible.

JamesC