topic Re: VMB3000 - App can't locate the device in Arlo

VMB3000 - App can't locate the device

Confused2022 — Sun, 11 Dec 2022 18:49:27 GMT

Found this system in a closet - brand new (never used). Tried connecting it to my Arlo account, but it says that no Arlo devices can be located. I can see the base station in my router, but it isn't detectable by the app. I have a green power light and a solid green internet light. I have done a factory reset multiple times, but device still not found.

No other devices connected to my account as I created it today.

Re: VMB3000 - App can't locate the device

StephenB — Mon, 12 Dec 2022 01:01:06 GMT

Is the phone connected to your wifi network?

One thing you try is onboarding the base with a PC (browse to my.arlo.com).

Re: VMB3000 - App can't locate the device

JustinDickinson — Tue, 23 May 2023 19:28:29 GMT

Did you ever fix this issue? I’m currently having it

Re: VMB3000 - App can't locate the device

JamesC — Fri, 26 May 2023 20:49:54 GMT

JustinDickinson,

Try factory resetting your base station and then attempt onboarding again. Follow the instructions listed here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC