https://community.arlo.com/t5/Arlo/Arlo-Cancellation-Shady-Practices/m-p/1913529#M87903 <P>Anyone else have a bad experience with the account cancellation process? Back in Feb 2023 I removed all my cameras and cancelled my account. I was previously charged on the 1st of every month. Last charge was on 2/1/2023 of $4.25 (I had a legacy subscription) . All of a sudden, I see I was charged on 3/27 and then 4/1 for $12.99.&nbsp; Then again on 5/1. I reached out to customer support and they want me to supply proof that I cancelled in Feb 2023. How am I supposed to that other than providing the above bank statements showing dates and price differences...&nbsp;</P><P>&nbsp;</P><P>Needless to say I cancelled (again) on the website and took a screenshot. I also noticed you do not receive any sort of email stating you cancelled. There is also no way to remove your credit card from your profile unless you add a new one. I am not saying that Arlo is the culprit of this, but the customer support and lack of communication/account history is extremely shady. Anyone else have issues similar to this and some advice on getting the past 3 charges refunded. Arlo doesn't seem to want to help at all.</P> Wed, 17 May 2023 15:12:21 GMT dtg11 2023-05-17T15:12:21Z https://community.arlo.com/t5/Arlo/Arlo-Cancellation-Shady-Practices/m-p/1913529#M87903 <P>Anyone else have a bad experience with the account cancellation process? Back in Feb 2023 I removed all my cameras and cancelled my account. I was previously charged on the 1st of every month. Last charge was on 2/1/2023 of $4.25 (I had a legacy subscription) . All of a sudden, I see I was charged on 3/27 and then 4/1 for $12.99.&nbsp; Then again on 5/1. I reached out to customer support and they want me to supply proof that I cancelled in Feb 2023. How am I supposed to that other than providing the above bank statements showing dates and price differences...&nbsp;</P><P>&nbsp;</P><P>Needless to say I cancelled (again) on the website and took a screenshot. I also noticed you do not receive any sort of email stating you cancelled. There is also no way to remove your credit card from your profile unless you add a new one. I am not saying that Arlo is the culprit of this, but the customer support and lack of communication/account history is extremely shady. Anyone else have issues similar to this and some advice on getting the past 3 charges refunded. Arlo doesn't seem to want to help at all.</P> Wed, 17 May 2023 15:12:21 GMT https://community.arlo.com/t5/Arlo/Arlo-Cancellation-Shady-Practices/m-p/1913529#M87903 dtg11 2023-05-17T15:12:21Z https://community.arlo.com/t5/Arlo/Arlo-Cancellation-Shady-Practices/m-p/1913811#M87927 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/911270">@dtg11</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Thank you for providing this feedback. I have escalated this &amp; someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: <SPAN style="background-color:rgb(255,255,255);color:rgb(3,55,79);font-size:16px;">43489310</SPAN></P> Fri, 19 May 2023 20:14:21 GMT https://community.arlo.com/t5/Arlo/Arlo-Cancellation-Shady-Practices/m-p/1913811#M87927 ShayneS 2023-05-19T20:14:21Z