topic Re: Geofencing no working anymore in Arlo

Geofencing Arrive/leave Can't differentiate devices

Mbambi28 — Fri, 10 Feb 2023 19:10:49 GMT

Yesterday I received my new arlo alarm system. I updated to the new app and installed the system. I set up a leave/arrive automation and the geofencing only has the option to select old iPhone devices that i don’t even use anymore. Prior to yesterdays update, my geofencing was working fine.

Please help. Ive deleted that app, I’ve changed the location services in iPhones settings on and off, as well us under the arlo app settings. I deleted all trusted devices, I’ve logged on and off, and geofencing won’t have my current iPhone as an option to select.

help

Re: Geofencing no working anymore

ShayneS — Fri, 16 Dec 2022 16:24:27 GMT

Thank you for the feedback. I will look in to this and provide an update as soon as possible.

Re: Geofencing no working anymore

ShayneS — Mon, 19 Dec 2022 18:50:20 GMT

The first phone listed should be the most current/trusteed device. Can you check again and let me know if selecting this device works?

Thanks

Re: Geofencing no working anymore

Mbambi28 — Tue, 20 Dec 2022 17:50:28 GMT

hello,

I tried the first one like you said, and it does not work. I tried all 4 that are listed, nothing. also, none of them show the name of my current iphone. All devices listed are old devices.

Re: Geofencing no working anymore

Mbambi28 — Tue, 20 Dec 2022 21:03:40 GMT

Ok now what you said to do works..... BUT

I was advised on another post to take my doorbell off the homebase and instead add it by Wi-Fi so that it can work with the new alarm system. So I'm hoping your geofence trick still works. Fingers crossed

Re: Geofencing no working anymore

ShayneS — Tue, 20 Dec 2022 21:22:40 GMT

Thanks for the update

The "Specific People" list in geofencing is all the same.

Murphy5156 — Wed, 21 Dec 2022 02:57:36 GMT

I'm trying to set up leave/arrive geofencing in my house with one Arlo Pro camera. My wife and I each have an iPhone. When I'm in the app and go to select "when specific people arrive" for instance...it shows three options:

iPhone

Murph's iPad

iPhone

I don't even have the Arlo app on my iPad so no idea how that device is listed...can I remove it?

Also, is there no way to differentiate between the two "iPhone" listings? I'd like to be able to tell that it's my phone and my wife's phone.

I'm on the new 4.0 app with the new dashboard and there doesn't seem to be any place to edit this list so that it's "correct". Do I just have to live with the list as Arlo is presenting it?

Thanks!

Re: The "Specific People" list in geofencing is all the same.

jguerdat — Wed, 21 Dec 2022 14:37:00 GMT

Not sure this will will help but have you checked your profile? Click on the "person" icon to go to the profile and check your login settings for 2FA. Select Edit so you can delete old/unused entries. ALternatively, check the settings/accounts for anyone who you have granted access to your system.

Re: The "Specific People" list in geofencing is all the same.

Mbambi28 — Wed, 21 Dec 2022 20:16:16 GMT

I recently posted about this. I was told that the first device listed is your device. (regardless of name). So I selected the first device and my geofencing did work again. But idk for 2 devices.

I use to be able to delete old trusted devices and add my current device (with updated name),but now my list only shows old device names. Have you tried adding your wife under the people tab? I've never used it so just really brainstorming here.

Re: The "Specific People" list in geofencing is all the same.

ShayneS — Thu, 22 Dec 2022 19:10:02 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

New UX Arrive/Leave Names

JeffS42 — Fri, 23 Dec 2022 20:55:36 GMT

Hello,

How can I make it so I can see the names of the people in the configuration screen? They both just say “iPhone”

Re: New UX Arrive/Leave Names

jguerdat — Sat, 24 Dec 2022 15:10:02 GMT

I see the same thing on Android. The likely "solution" is to remove all trusted devices and add them back in with unique names (people and/or device).

Re: New UX Arrive/Leave Names

JeffS42 — Sat, 24 Dec 2022 16:28:44 GMT

How would one do this?

Re: New UX Arrive/Leave Names

jguerdat — Sun, 25 Dec 2022 15:37:39 GMT

Edit your profile (person icon top left). Click on your name/Account Profile, Login Settings, Two Step Verification and then Edit at the top right.

VMB4000....Geofencing not working with new app

Babewk — Tue, 03 Jan 2023 19:03:15 GMT

The Geofencing is not recognizing that I am "home". This seems to have coincided with the update to the mobile app.

I am sharing location....and when viewing the geofencing on the app, it does show my location within the radius.

Re: VMB4000....Geofencing not working with new app

ShayneS — Fri, 06 Jan 2023 20:58:53 GMT

Which version of the Arlo app are you using? Is this occurring with Android or iOS?

Re: The "Specific People" list in geofencing is all the same.

ShayneS — Wed, 11 Jan 2023 00:35:45 GMT

The dev team is still working on a fix for this issue, I will provide another update soon.

Thanks

Re: VMB4000....Geofencing not working with new app

Babewk — Sat, 14 Jan 2023 14:55:26 GMT

iOS....4.02 (5309)

Automation Leave/Arrive with Trusted Device not Working

WY7WL — Sun, 15 Jan 2023 14:16:19 GMT

Hello,

My wife is added to the "people" list in the app with admin permissions. However the automation fails to disarm or arm with her phone. Her iphone is the same model with the same permissions and settings as my phone (which does work correctly). I fail to her her device listed in the Routines/automations/Specific people... Should I see my wife's phone there? I have been using Anyone Arrive or Everyone Leave Options, but this does not work. I've tried Specific people as, but with no luck. Also the devices listed there just say "iphone" and are not editable nor can I remove an old device. Something that needs to change in the app....

Thanks for any suggestions.

Re: Automation Leave/Arrive with Trusted Device not Working

DogWatchMe — Sun, 15 Jan 2023 23:25:02 GMT

I am having the same problem. When using a product that is called "home security system", I don't see how having "specific people" called "iPhone" is OK. This is a serious problem; we need to know "who" this is; what "device" this is. Also, I'd like to be able to rename that device to something useful; that is if I could tell what it was. I would also like to be able to add/delete from the "specific people" list. I'm glad I'm not the only one seeing this; I'd like from someone from Arlo to admit that this is a problem, and that they are working on. As a user, trying to secure their home, I need this feature to be working.

Other users please chime in. I would love to know how many others are having this problem. It is my main concern. Thank you.