topic Re: No login possible on app in Arlo

No login possible on app

Aussdave — Wed, 26 Apr 2023 21:27:10 GMT

So, app crashed today and I was unable to login. So, followed Arlo advice and finally deleted app and reinstalled. However when I open the app (iPhone) I’m only getting the following screen - screenshot attached which sits there - no email login Pop up appears to let me progress further. Any ideas? Many thanks.

Re: No login possible on app

StephenB — Thu, 27 Apr 2023 13:51:50 GMT

Restart the phone and put it into airplane mode.
Launch the app, and wait for the internet connection failure.
Take the phone out of airplane mode, and you should be able to log in.

Re: No login possible on app

Aussdave — Thu, 27 Apr 2023 14:48:11 GMT

Thanks - worked,

brilliant!

Re: No login possible on app

Suzietruc — Fri, 05 May 2023 00:17:33 GMT

This is all my app shows I cannot log in.

the airplane mode process did not work for me.

Re: No login possible on app

Aussdave — Fri, 05 May 2023 05:09:03 GMT

Sorry - can’t see what photo shows but this is exactly what I did - worth a try?

1. Switch off phone, leave it off for about 1 min, turn on open App and leave the Arlo app open in the background.

2. Turn off all services(Wifi and Cellular Data).

3. Turn Airport Mode on

4. Go back and open the Arlo app again in the background

5. For me the Itl immediately poped up the login screen

6. Turn Wifi on and Data on, then I was able to login to the app successfully