topic Re: Getting notifications but no recordings for last 2 days in Arlo

Getting notifications but no recordings for last 2 days

Crickey — Tue, 02 May 2023 13:09:22 GMT

Arlo has been working fine until yesterday. It stopped recording, or at least I don't see any recordings for the last 2 days. I still see them for April 30, but nothing for May 1 or May 2.

I'm still getting notifications on the Arlo app on my phone. If I click on the notification, I can see the recording, but they don't show up in the Library. There is a green dot on the day saying there are recordings, but when I select the day, it says "No recordings". I've confirmed the filters is set for "Any" device. I've also tried filtering by cameras that I have received notifications for, but still no recordings.

I've tried deleting and reinstalling the app. Same behavior.

Any other ideas?

Re: Getting notifications but no recordings for last 2 days

jguerdat — Tue, 02 May 2023 13:12:24 GMT

What cameras? Any camera newer than the Pro 2 requires a subscription for cloud recordings so if you have newer cameras check to see if you have an active subscription. For Pro 2 or older, it doesn't matter - you still have the same 7 day plan.

Have you checked the videos on a computer (my.arlo.com)?

Re: Getting notifications but no recordings for last 2 days

Crickey — Tue, 02 May 2023 13:50:27 GMT

Yes, I have a subscription.

Arlo Secure Multi-Camera - Monthly

Next payment is scheduled for May 21.

I see the same thing on my.arlo.com. A green indicator for recordings on May 1 and 2, but no recordings shown in the library after April 30.

Re: Getting notifications but no recordings for last 2 days

StephenB — Tue, 02 May 2023 15:48:39 GMT

Try making a manual recording while livestreaming, and then confirm that the recording shows up in the library.

Do you have activity zones set up for the cameras? If you do, then try removing them and see if the behavior changes.

Re: Getting notifications but no recordings for last 2 days

Crickey — Tue, 02 May 2023 17:30:44 GMT

The manual recording didn't work either.

The cameras are all sensing motion and sending me notifications. My Arlo app on my phone has a red "4" but still not showing up in the library for last 2 days.

Re: Getting notifications but no recordings for last 2 days

StephenB — Tue, 02 May 2023 19:31:54 GMT

@Crickey wrote:

The manual recording didn't work either.

Have you confirmed that the cameras are still in the subscription plan?

Re: Getting notifications but no recordings for last 2 days

Crickey — Wed, 03 May 2023 21:19:29 GMT

It started working again yesterday. Still have 2 days with no recordings but now everything is ok.