topic Re: Multiple payments taken but account still not active in Arlo

Multiple payments taken but account still not active

Kiwigirl — Tue, 02 May 2023 18:17:21 GMT

3 payments made for this month already yet our account is still inactive. Can't contact support as I don't have an active account!!!

Re: Multiple payments taken but account still not active

jguerdat — Wed, 03 May 2023 14:04:56 GMT

Which user interface (UI) are you using? The old one uses Library to view videos while the new one uses Feed.

If using the old UI, check Settings, Subscription, Manage Cameras to move inactive cameras into the plan. With the new UI, they should automatically be included but check Settings, Subscription to make sure the sub is recognized.

Re: Multiple payments taken but account still not active

ShayneS — Wed, 03 May 2023 18:28:44 GMT

HI @Kiwigirl

Are you still experiencing this issue? I see you currently have a single camera subscription.