unable to contact support after subscription renewal issue

arlosupportbad6 — Mon, 01 May 2023 20:35:59 GMT

My arlo subscription ran out due to expired CC. Somehow without me inputting any CC info they have withdrawn money from my bank account. One would assume that means I've been re-subscribed right? No, no subscription. That means I have no access to a live agent. Arlo provides no phone number to contact in case help is needed (unless you are in Canada). So should I subscribe again in hopes that it will allow me to talk to an agent to get a refund for the previous charge? I've paid a hefty fee for these cameras, and I also have paid my subscription for years. why is arlo support so so bad?

Re: unable to contact support after subscription renewal issue

JamesC — Mon, 01 May 2023 20:37:27 GMT

I've reviewed the support cases associated with the email address you use here on the community and it appears you were able to get a ticket opened with the support team concerning this issue (43464722).

Please continue working with the support team to arrive at a resolution.

JamesC

topic Re: unable to contact support after subscription renewal issue in Arlo

unable to contact support after subscription renewal issue

Re: unable to contact support after subscription renewal issue