topic Clime 2 can't connect WI-FI in Arlo

Clime 2 can't connect WI-FI

JoeCheung — Wed, 26 Apr 2023 19:21:16 GMT

Today, I purchased a Chime 2 device. After selecting the 2.4 GHz Wi-Fi and entering the password, I observed the amber light flashing ten times before changing back to white. However, upon attempting to connect, the app displayed an error message stating, "could not connect to the network. I am using an iPhone with the latest operating system and the latest version of the Arlo app. Has anyone else encountered this issue and found a solution?

Re: Clime 2 can't connect WI-FI

ShayneS — Fri, 28 Apr 2023 18:39:40 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Clime 2 can't connect WI-FI

JoeCheung — Sat, 29 Apr 2023 21:15:04 GMT

Today I did the steps which your support via the phone. We tried 2 difference ways to add the Chime 2 in IOS and Android phone. We tried to disable the mobile service and just enabled the WI-FI but still failed.