topic Re: Recieved email stating more info is needed for an order, but can't contact support. in Arlo

Recieved email stating more info is needed for an order, but can't contact support.

Calesti — Wed, 19 Apr 2023 22:53:27 GMT

Hi, as per the title - I've received an email stating that more info is required from me for an order to be completed, having already recieved a email confirmation and having paid for said order.

When I try to contact support I'm told the order number doesn't exist and there is no option to talk to an actual person.

Does anyone have any ideas?

Re: Recieved email stating more info is needed for an order, but can't contact support.

ShayneS — Fri, 21 Apr 2023 16:13:26 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43452658

Re: Recieved email stating more info is needed for an order, but can't contact support.

ShayneS — Sat, 22 Apr 2023 00:16:52 GMT

HI @Calesti

Thank you for this feedback. May I ask where you tried reaching out to the support team from? was this through the Arlo chat system?

Thank you

Re: Recieved email stating more info is needed for an order, but can't contact support.

Calesti — Sat, 22 Apr 2023 09:40:53 GMT

Hi @ShayneS, thanks for the reply.

Initially I tried the contact number that was provided in the email over the course of 48 hours, it repeatedly told me that the number I was providing was invalid/didn't exist. I also tried the chat system but was having the same issues. I had the app installed and tried the chat support through there and while that couldn't detect my order number either, eventually it allowed me to make a ticket, though that hasn't had any movement either.