topic Re: The Arlo App no longer fully loads on my iPhone in Arlo

The Arlo App no longer fully loads on my iPhone

Tncpellegrini — Mon, 06 Feb 2023 22:18:27 GMT

I have been using the Arlo App on my iPhone for years without any issues but now it loads to the blue screen with the house logo and goes no further. The app continues to work fine on my iPad but not my phone. I recently upgraded it to iOS version 16.3 and have uninstalled/reinstalled the Arlo app but it still stops before fully loading.

Re: The Arlo App no longer fully loads on my iPhone

JamesC — Wed, 08 Feb 2023 23:51:22 GMT

Tncpellegrini,

Are you able to provide a screenshot of what you see? Are there any error messages?

JamesC

Re: The Arlo App no longer fully loads on my iPhone

Tncpellegrini — Thu, 09 Feb 2023 06:25:07 GMT

No error messages, just the blue screen with the Arlo House. Others in the community have resolved this by changing their two-step verification to use email but that didn’t seem to work for my phone. Apparently SMS verification no longer works.

Re: The Arlo App no longer fully loads on my iPhone

Safety-Bob — Sat, 08 Apr 2023 04:36:02 GMT

I have this very same issue! I’ve rebooted the phone and also deleted and re-installed the Arlo app at least 4 times, to no avail!

Re: The Arlo App no longer fully loads on my iPhone

StephenB — Sat, 08 Apr 2023 11:58:22 GMT

@Safety-Bob wrote:

I have this very same issue! I’ve rebooted the phone and also deleted and re-installed the Arlo app at least 4 times, to no avail!

One trick that appears to work for others is to restart the phone, and put it into airplane mode. Then launch the app.

Then take the phone out of airplane mode.

Re: The Arlo App no longer fully loads on my iPhone

Safety-Bob — Sat, 08 Apr 2023 14:05:34 GMT

Finally!!! So after searching many threads here, what finally worked for me was;

1. Close the Arlo Secure app

2. Turn off both cellular and Wi-Fi service

3. Open the Arlo Secure app which will bring you to the log in screen and advise no internet service

4. Turn on both cellular & wi-fi service again

5. Go back to the Arlo Secure app and log in

Hope that this is helpful to others.

Re: The Arlo App no longer fully loads on my iPhone

Ronbo747 — Sat, 13 May 2023 13:06:20 GMT

Thanks, I tried everything else and the key is turning off both cellular and Wi-Fi.

Re: The Arlo App no longer fully loads on my iPhone

Trotts_19 — Sat, 19 Aug 2023 20:37:20 GMT

That’s total BS, fix the friggen app. It also rarely loads the image when clicking the notification. Cellular and WiFi aren’t complex technology.

this shouldn’t be an issue