topic Re: Subscription cancellation not being allowed in Arlo

Subscription cancellation not being allowed

Gofins1 — Tue, 04 Apr 2023 17:14:11 GMT

Any advice appreciated on how on earth I cancel my Arlo subscription. I have called them multiple times but they hang up on me every time I mention that I want to cancel. Then they keep sending me back to their website which will NOT let me unsubscribe as the subscription link in greyed out and won’t allow me to click on it. I have tried from my phone, from my desktop, from multiple different browsers and the ‘continue to cancel’ button doesn’t work. HELP

Re: Subscription cancellation not being allowed

StephenB — Tue, 04 Apr 2023 17:52:06 GMT

@Gofins1 wrote:

I have called them multiple times but they hang up on me every time I mention that I want to cancel.

Where did you get the phone number? The only way to reach Arlo support by phone is to use the app.

Re: Subscription cancellation not being allowed

Gofins1 — Tue, 04 Apr 2023 19:30:01 GMT

From the geek squad at Best Buy, which is where I bought the cameras. The geek squad called for a conference call with myself and them, and the person that answered hung up when I told them I needed to cancel my subscription.

Re: Subscription cancellation not being allowed

StephenB — Tue, 04 Apr 2023 21:08:57 GMT

@Gofins1 wrote:

From the geek squad at Best Buy, which is where I bought the cameras. The geek squad called for a conference call with myself and them, and the person that answered hung up when I told them I needed to cancel my subscription.

Do the cameras still show up in your subscription plan in the app?

If they do, then you can also try to get phone support via the app (going into the support section).

I'm tagging the mods ( @JamesC and @ShayneS ) as they can potentially help.