topic Re: Arlo App in Arlo

Arlo App can't login

Rain777 — Tue, 04 Apr 2023 18:53:11 GMT

I am having problems with the Arlo Secure App. It kicked me out and had me log back in. I logged back in and it was spinning/logging in for 20 minutes. So I shut my phone down and restarted. The App. then was showing the App page with no way to log in! Just the house at the top! I have since deleted the app and tried to reinstall over and over. I also went into my iPhone storage and tried to delete App. that way then reinstall. Nothing! Still showing app with no way to log in! (It’s been like this for 3 days now)

Also my iPhone software is updated and the app is also updated.

Please help! 😩😩😩

Re: Arlo App

jguerdat — Sun, 02 Apr 2023 14:07:42 GMT

No iOS here but is this on cell service or WiFi? If the latter, try disabling it and force cell service. Have you checked the phone settings for the app to ensure permissions are correct?

Re: Arlo App

Rain777 — Sun, 02 Apr 2023 14:17:29 GMT

I have tried it on WiFi as well as cell service. Nothing. I have also tried turning on airplane mode then turning off. Yes, I have also tried the phone settings everything is good there. This is crazy!
I even joined the Arlo Safe App thinking it would help trigger something. I was able to log into that App fine. I am stumped!!!

Re: Arlo App

jguerdat — Sun, 02 Apr 2023 14:20:14 GMT

The only other thing I can think of as a non-iOS user is to reboot the phone. Of course, a phone reset may be needed but that would be a last resort.

Re: Arlo App

Rain777 — Sun, 02 Apr 2023 14:33:26 GMT

THANK YOU!!!!!!!!!!! 🤗🤗🤗

A phone reset worked!!!! 🎉🎉🎉

It is showing login now. I just logged in!
Thank you for your help and responding so quickly!!!
You’re a lifesaver!!! 😁