Our VMB-3000 keeps powering off

Runty-Bunty — Mon, 27 Mar 2023 00:12:48 GMT

Our base station and camera keep going offline. It's an older VMB-3000, but we weren't having any issues with it. It is corded to an outlet, which is all fine. After resetting it a few times, and also going through the Sync process, it comes back on. This only lasts a few hours though. Then, it offline again. Once, it came back on, even though we never went through the syncing process. It had been "offline" for a few days, as we were sick of going through the syncing and/or reset process. It seems as if this must be coming from Arlo, considering it came back online on its own. Is this a possibility? Does this mean the unit has been "retired?"

Re: Our VMB-3000 keeps powering off

StephenB — Mon, 27 Mar 2023 12:29:20 GMT

@Runty-Bunty wrote:

Our base station and camera keep going offline. It's an older VMB-3000, but we weren't having any issues with it. It is corded to an outlet, which is all fine. After resetting it a few times, and also going through the Sync process, it comes back on. This only lasts a few hours though. Then, it offline again.

What is the LED status on the base when it goes off-line?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Did you try power-cycling it when the problem occurs (pulling the plug for a few seconds, and then plugging it back in)?

@Runty-Bunty wrote:

Does this mean the unit has been "retired?"

No. But it is pretty old, and it is possible that either the base itself or the power adapter is starting to fail.

The camera is on the end-of-life list, so if you haven't checked out the policy and implications, you should do that.

topic Re: Our VMB-3000 keeps powering off in Arlo

Our VMB-3000 keeps powering off

Re: Our VMB-3000 keeps powering off