topic Re: Arlo in Arlo

Arlo cameras offline

olasusa — Tue, 18 Apr 2023 21:09:41 GMT

Anyone else having issues with their cameras being offline right now?

Re: Arlo

DavidTexas — Tue, 21 Mar 2023 21:48:51 GMT

Same here. Hub and camera are all offline. Status light is green. We are still getting motion detection alerts.

Re: Arlo

DannyBearAgain — Tue, 21 Mar 2023 22:16:01 GMT

Both VMB4000 bases are offline, app says they have been updated and then shows the offline messages.

Re: Arlo

nebj00la — Tue, 21 Mar 2023 22:28:06 GMT

There appears to be an Arlo outage, as I have the same problem. The cameras show up in HomeKit, so it's not a problem with the cameras.

Re: Arlo

Glenda123 — Tue, 21 Mar 2023 22:34:06 GMT

I am having the same issue

Re: Arlo

Raampage — Tue, 21 Mar 2023 22:46:15 GMT

Yup...for like the last hour.

What's funny is if you go to https://status.arlo.com all the lights are green.

Hover over one of the "All Good" indicators and see the last updated date / time.

Something tells me this is not automated....

Re: Arlo

Glenda123 — Tue, 21 Mar 2023 23:05:44 GMT

Yep, one of my all good green status updates was from Nov 2022

Re: Arlo

Glenda123 — Tue, 21 Mar 2023 23:21:03 GMT

It would be nice if Arlo let people know when there is an issue.

Re: Arlo

Raampage — Tue, 21 Mar 2023 23:32:47 GMT

Well, according to all their error messages, it's always on your end.

Your device is either not connected to the internet, or not powered on...I've never seen it say "oops, our servers are down again..."

Re: Arlo

DannyBearAgain — Wed, 22 Mar 2023 00:44:24 GMT

Well it’s been four hours and still no indication that arlo is aware of an issue.

Base station LEDs are all green, triggered recordings to cloud library still working.

Noted other users reporting that a power cycle will not resolve it.

Others reported loosing everything when they try removing and adding back especially when factory reset.

I guess we will need to wait for another firmware release by arlo to get it fixed if they can.

Re: Arlo

Raampage — Wed, 22 Mar 2023 01:07:30 GMT

Finally back up for me.

Re: Arlo

DannyBearAgain — Wed, 22 Mar 2023 02:00:32 GMT

Same here, looks like the firmware was reverted back.

Re: Arlo

jguerdat — Wed, 22 Mar 2023 14:34:04 GMT

Firmware never reverts. WHat the servers were/are doing is a different issue.

Re: Arlo

DannyBearAgain — Wed, 22 Mar 2023 22:33:38 GMT

@jguerdat ,

Yes arlo has previously reversed firmware updates when they catastrophically fail.

Yes the arlo regional servers download them to the specific model of base stations.

Re: Arlo

jguerdat — Thu, 23 Mar 2023 14:32:12 GMT

I think that may have happened once, quite some time ago. It's certainly not a regular thing. The servers issue in this case is not related to firmware on the cameras/bases/hubs. You can verify this by checking the Release Notes section here to see that your installed firmware version is the same as what's shown there.

Re: Arlo

olasusa — Thu, 23 Mar 2023 15:03:21 GMT

is happens again, my cameras when off overnight. services are getting bad

Re: Arlo

DannyBearAgain — Fri, 24 Mar 2023 01:11:12 GMT

@jguerdat ,

It is impossible to identify the firmware version when the Base station is saying it is offline, you can only go by the firmware update messages that appear when you check the online status of your devices that then change to the offline messages.

Re: Arlo

jguerdat — Fri, 24 Mar 2023 13:57:19 GMT

Well, yeah.

At some point the system will come back on so you can check. Whatever the issue was now seems to be resolved - at least I haven't seen the burst of posts about offline continuing.

Re: Arlo

DanielRK — Sat, 25 Mar 2023 11:50:48 GMT

Still offline here.

Re: Arlo

jguerdat — Sat, 25 Mar 2023 13:30:20 GMT

Try rebooting the router and base, in that order. What are the base LEDs showing?