topic Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails in Arlo

Arlo Secure app - login on new iPhone, adding phone as trusted device fails

dw1970 — Sat, 24 Dec 2022 22:01:41 GMT

New iPhone Pro 14, unable to add this as trusted device using email, entering code in app yields "There was a problem trusting this device. Try a...[sic]" repeatedly.

Looks like others have had the same problem.

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

DannyBearAgain — Sun, 25 Dec 2022 20:41:51 GMT

You could try logging in to your account using a pc web browser to my.arlo.com. Once in go to settings/account profile/login settings/two-step verification and trust the new phone, then edit to set it as primary to receive the 2fa requests.

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

dw1970 — Sun, 25 Dec 2022 21:00:42 GMT

There's an option there to "Add a method," (of verification) but no option to trust a new phone.

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

DannyBearAgain — Sun, 25 Dec 2022 22:37:16 GMT

If it is not appearing in the list you will need to delete and reinstall the app on the new phone.

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

dw1970 — Sun, 08 Jan 2023 19:40:22 GMT

Thanks, re-installing the app did the trick.

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

Madge2022 — Wed, 08 Mar 2023 07:56:51 GMT

There is no option to 'trust' new phone when u r in 2 step verification ...

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

JamesC — Mon, 13 Mar 2023 19:57:13 GMT

Madge2022,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here resolved the issue: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

Re: Arlo Secure app - login on new iPhone, adding phone as trusted device fails

Madge2022 — Tue, 28 Mar 2023 22:30:47 GMT

So I'm back to the same problem ...

New iPhone Pro 11, unable to add this as trusted device using email, entering code in app yields "There was a problem trusting this device. Try a...[sic]" repeatedly.

The only way it accepts the device is by typing DONT TRUST

I go out of the screen to my emails on my phone so it appears to log me out and when I go back to the Arlo app on my phone it sends a new security

Looks like lots n lots of others have had the same problem.

I'm very unhappy with the whole Arlo system. You can't ever talk to a human ...

Looks like we are all covered by bots ?