topic Re: Base vms3500 wont set up to internet in Arlo

Base vms3500 wont set up to internet

Aaronam — Sat, 11 Mar 2023 10:40:29 GMT

I bought my system 2 months ago still cannot set up customer service is no help u wait for hours and they cannot wait 10 min for me to try and fix this piece of crap i shouldnt have to go through this on a brand new product

Re: Base vms3500 wont set up to internet

StephenB — Sat, 11 Mar 2023 12:02:34 GMT

@Aaronam wrote:
I bought my system 2 months ago

You say new, but I am thinking used??? The cameras are on the end-of-life list.

Can you tell us where the setup is going wrong?

Re: Base vms3500 wont set up to internet

Aaronam — Sat, 11 Mar 2023 13:30:30 GMT

The hub doesnt connect to the internt and the arlo app doesnt show the hub i reset my internet . I reset the hub

Re: Base vms3500 wont set up to internet

jguerdat — Sat, 11 Mar 2023 13:42:14 GMT

Did you reset according to the proper procedure?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

Re: Base vms3500 wont set up to internet

StephenB — Sat, 11 Mar 2023 14:15:53 GMT

@Aaronam wrote:

The hub doesnt connect to the internt and the arlo app doesnt show the hub i reset my internet . I reset the hub

What is the LED status?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Does the hub show in in the attached device list of your router?

If it does, have you also tried onboarding using a PC (browsing to my.arlo.com)?

Also, can you confirm whether this is used/renewed purchase or if it somehow is new?

Re: Base vms3500 wont set up to internet

Aaronam — Sat, 11 Mar 2023 14:22:49 GMT

Can u see the photo it was new and yes i was with customer support we did all the proper steps but customer support dint want to wait on hold while i refresh the system we even reset the internet every little thing 2 hours and nothing ..

Re: Base vms3500 wont set up to internet

StephenB — Sat, 11 Mar 2023 14:42:05 GMT

@Aaronam wrote:

Can u see the photo it was new

I can see the photo, but there is no way to tell if it is new from that.

You purchased very old inventory - 4 to 5 years old at least, and perhaps older.

Do your cameras use 4 CR132 batteries? Or do they use square rechargable lithium?

@Aaronam wrote:

yes i was with customer support we did all the proper steps but customer support dint want to wait on hold while i refresh the system we even reset the internet every little thing 2 hours and nothing ..

I get that, but this is a user-to-user forum. I don't work for Arlo, and have no access to support tickets.- So I have no direct knowledge on what you did (or didn't do) with them.

If you want our help, please respond to the questions in my previous post.