https://community.arlo.com/t5/Arlo/Sooo-much-trouble-trying-to-place-an-order/m-p/1905397#M87297 <P>CtKNHA,</P> <P>&nbsp;</P> <P>I've escalated the details you've provided here to the care team. An agent will reach out to you with an update as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 10 Mar 2023 17:37:38 GMT JamesC 2023-03-10T17:37:38Z https://community.arlo.com/t5/Arlo/Sooo-much-trouble-trying-to-place-an-order/m-p/1905380#M87296 <P>I have tried placing the same order twice now. They both went through fine, received an email confirmation. Then about 2 hours later, I get an email asking to call 866-703-7170 for "additional information is required to process your recent Arlo.com order". So I call, it ask to enter in my order number. I do, but of course the system cant find it. So it just keeps asking for the order number, I enter in over and over again til the system hangs up on me!! There is no way to talk to an operator?!?! Terrible!!</P><P>&nbsp;</P><P>The chat is not working for some reason now.</P><P>&nbsp;</P><P>I am using the EOL 50% off coupon code they sent to me. I checked my credit card and it just says "Pending".</P><P>&nbsp;</P><P>Does anyone have a different phone to reach Arlo customer service??</P> Fri, 10 Mar 2023 15:30:29 GMT https://community.arlo.com/t5/Arlo/Sooo-much-trouble-trying-to-place-an-order/m-p/1905380#M87296 CtKNHA 2023-03-10T15:30:29Z https://community.arlo.com/t5/Arlo/Sooo-much-trouble-trying-to-place-an-order/m-p/1905397#M87297 <P>CtKNHA,</P> <P>&nbsp;</P> <P>I've escalated the details you've provided here to the care team. An agent will reach out to you with an update as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 10 Mar 2023 17:37:38 GMT https://community.arlo.com/t5/Arlo/Sooo-much-trouble-trying-to-place-an-order/m-p/1905397#M87297 JamesC 2023-03-10T17:37:38Z