topic Re: No Customer Support - 4 1/2 month issue in Arlo

I have been without Geo fencing for 4 1/2 months.

Smenzel5 — Mon, 13 Mar 2023 19:53:32 GMT

I have been without Geo fencing for 4 1/2 months. Customer support has been unresponsive. My Support request that I start it November 4. No longer allows me to comment. I try to call their one 800 number and it is not an operational number. These people are horrible, and they have me hostage.

Re: No Customer Support - 4 1/2 month issue

StephenB — Fri, 10 Mar 2023 14:29:26 GMT

@Smenzel5 wrote:

I try to call their one 800 number and it is not an operational number.

Not sure where you found that number, but generally googling for a support number will lead you to a scam support site.

You get to phone support using the app - go into the support center section, select a camera in a subscription plan. If you scroll down after that you'll find a phone support choice in the app. It's available from 6 am to 6 pm US pacific time.

Re: No Customer Support - 4 1/2 month issue

Smenzel5 — Fri, 10 Mar 2023 14:40:09 GMT

I'm in a call now, thanks. Unfortunately, geofencing is STILL being worked on by engineers. 4 1/2 months, wow!