topic Re: purchase in Arlo

purchase

Cville — Tue, 07 Mar 2023 16:03:52 GMT

I have a problem with ordering from Arlo, and cannot seem to resolve the problem via chat. I have tried 3 times and have no visibility to an order but I do have multiple charges on my credit card.

Re: purchase

JamesC — Tue, 07 Mar 2023 17:46:23 GMT

Cville,

Have you received any confirmation of the order (email or otherwise)?

Are you reaching out to Arlo online support found here: https://www.arlo.com/en-us/contact-us.html

JamesC

Re: purchase

Cville — Tue, 07 Mar 2023 18:24:33 GMT

yes. I have done so, but without resolution via chat.

Re: purchase

Cville — Tue, 07 Mar 2023 18:26:48 GMT

I got 2 additional emails indicating that I should call 866-703-7170. It requires that I enter the order number. When I enter order number(s) the call hangs up.

Re: purchase

Cville — Tue, 07 Mar 2023 18:51:06 GMT

I took the opportunity to read customer service reviews since I have been unable to contact a person. Please take any steps needed to avoid shipping me anything on my orders. We have contacted the credit card company and are denying the charges for both orders. thanks

Re: purchase

JamesC — Tue, 07 Mar 2023 19:49:20 GMT

Cville,

I apologize for the poor experience. I have escalated the details you've provided here to the care team and have requested that an agent reach out to you with an update as soon as possible.

JamesC