topic There was a problem trusting this device. in Arlo

There was a problem trusting this device.

anantony — Wed, 15 Feb 2023 08:22:25 GMT

I am trying to log in with my new iphone, after logging in, when prompted on the primary account phone - "approve" is selected. Then when selecting "Trust Device" on the affected phone, the following message comes in in a red banner at the top: "There was a problem trusting this device" - please advise.

Thank you!

Re: There was a problem trusting this device.

JamesC — Wed, 15 Feb 2023 17:48:51 GMT

anantony,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC