topic Re: App Frozen - Unable to Use in Arlo

App Frozen - Unable to Use

rm5332 — Sun, 12 Feb 2023 13:48:04 GMT

For over two days my app has been frozen on a blue screen with the #Arlo logo at the top when I try to open it with nothing else on the screen. I’ve tried everything multiple times: restarting phone, checking for updates, deleted and reinstalled app, offloading app, trying desktop. Nothing has worked and I’m frustrated that I cannot access my cameras.How can this be resolved?

Re: App Frozen - Unable to Use

TomMac — Sun, 12 Feb 2023 14:18:14 GMT

First, what type of phone and OS are you using?

Newer apple 14s have had some minor issues...

Second, try and log in via a computer ( my.arlo.com ) to verify the issue is only the phone and not your account.

also see this thread;

https://community.arlo.com/t5/Arlo-Secure/Arlo-app-freezes-on-start-up/td-p/1899457

Re: App Frozen - Unable to Use

rm5332 — Sun, 12 Feb 2023 16:50:13 GMT

I have an iPhone 11 with IOS 16.3.

yes, I’ve logged in on my laptop and am able to use it just fine there. So the issue seems to be on the mobile app.

Re: App Frozen - Unable to Use

rm5332 — Tue, 14 Feb 2023 17:24:38 GMT

I spoke with an Arlo representative and was able to resolve the issue. They prompted me to go into airplane mode on my phone, open iCloud and turn off Arlo app in iCloud. From there open the Arlo app and I was then able to sign in. Turn off airplane mode and the problem was resolved!

Re: App Frozen - Unable to Use

ShayneS — Tue, 14 Feb 2023 18:25:09 GMT

@rm5332 Awesome!

Thank you for the update.