topic Re: Recordings not available in the library in Arlo

Recordings not available in the library

CHParker15 — Mon, 06 Feb 2023 17:43:35 GMT

I have a variety of cameras. All with current plans. The library became inaccessible about a week ago and still hadn’t come back up. I tried testing for manual recording. It records but doesn’t show in the library either.

Re: Library offline

jguerdat — Sun, 05 Feb 2023 16:00:08 GMT

ANy camera newer than the Pro 2 (since 2018) requires a subscription for cloud recordings. What model cameras do you have and do you have a sub for them? The trial sub may have expired. If you have a paid sub, have you checked to verify that they are active in the sub?

Re: Recordings not available in the library

rschaver711 — Fri, 10 Feb 2023 00:53:30 GMT

Same here. Unable to get support from Arlo.

Re: Recordings not available in the library

jguerdat — Fri, 10 Feb 2023 14:27:20 GMT

The only way to get support is to have a subscription. You can temporarily buy a single camera sub for the purpose of contacting support and then cancel it when done. Note that there are no prorated refunds so be sure to get a monthly sub.

Re: Recordings not available in the library

CHParker15 — Wed, 22 Mar 2023 03:32:51 GMT

Issue is still ongoing. I am very dissatisfied. It's been nearly 2 months now. Payments for the plan have been taken from my bank account and all I have been offered is a coupon for a 1 month plan.