topic Re: No customer service in Arlo

No customer service

Haylee — Mon, 06 Feb 2023 22:35:17 GMT

I tried to contact Arlo support by phone & was told by their bot that I’m not entitled to customer service since I canceled my subscription! Are you freaking kidding me? They’re still Arlo cameras. So Arlo doesn’t help anyone troubleshoot without having a subscription? Never getting Arlo again & encouraging others not to as well!

Re: No customer service

DannyBearAgain — Tue, 07 Feb 2023 06:06:32 GMT

When I first purchased my arlo cameras back in 2018 I was supported by arlo customer support while the cameras were still under 2y warranty. Could speak to a both the desk support and up to engineering level.

But in 2021 that all changed to nil contact with non subscribers. Even when they kept breaking their systems with their updates, you had to wait months for things to get fixed because the typical response was that no one had reported an issue.

Sorry to say your on your own now.

Re: No customer service

JamesC — Tue, 07 Feb 2023 18:09:17 GMT

Haylee,

Are you able to provide details about the issue you are experiencing? We may be able to assist here on the community.

JameesC

Re: No customer service

Grunwaldzki10 — Wed, 22 Feb 2023 00:40:14 GMT

Absolutely the worst customer service ever.

Never came even close to such ignorance and arrogance.

I called 3, some ignorant did not even listen just said "they call you back."

I waited 3 days, no call.

Re: No customer service

Grunwaldzki10 — Wed, 22 Feb 2023 00:42:31 GMT

never dealt with such rudeness and arrogance

who is in charge of this mess as far as the USA is concerned?

Re: No customer service

JamesC — Fri, 24 Feb 2023 18:58:52 GMT

Grunwaldzki10,

What issue are you experiencing? We may be able to assist you here on the community.

JamesC