Why does Arlo continue billing when I've cancelled my subscription?

Dfitzpat59 — Sun, 05 Feb 2023 12:52:35 GMT

Each month I receive notification that Arlo is billing me and each month I cancel my subscription only to find out the next month they have billed me AGAIN. Does it take a lawyer to get this illegal practice to stop?

Re: Why does Arlo continue billing when I've cancelled my subscription?

JamesC — Tue, 07 Feb 2023 18:04:45 GMT

Dfitzpat59,

Log in to your Arlo account and navigate to Settings > Subscription. Do you see an active subscription plan there? If so, cancel using the following steps: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

Also be sure you're logging in to the correct account, if you have more than one account, check the others to see if they are subscribed.

JamesC

topic Why does Arlo continue billing when I've cancelled my subscription? in Arlo

Why does Arlo continue billing when I've cancelled my subscription?

Re: Why does Arlo continue billing when I've cancelled my subscription?