topic Re: Arlo App in Arlo

Arlo App stopped working on my iPhone 12 IOS 16.3

Les1234 — Fri, 03 Feb 2023 18:00:34 GMT

Hi all. Over the last few days my Arlo App has stopped working on my iPhone 12 IOS 16.3. Arlo App Version 4.1

when I open the app is does not go further than the main screen, just stops. Does not progress to the login screen. I have uninstalled and rebooted my phn several times and still the same

Re: Arlo App

ShayneS — Fri, 03 Feb 2023 18:00:56 GMT

HI,

Are you still experiencing this issue?

Thanks

Re: Arlo App

Les1234 — Fri, 03 Feb 2023 18:14:50 GMT

Hi yes, I have offloaded the app restarted and uninstalled and restarted on several occasions

Re: Arlo App

ShayneS — Fri, 03 Feb 2023 19:36:06 GMT

can you try to put the device in airplane mode and open the app and see what the app does?

Thanks

Re: Arlo App

Les1234 — Fri, 03 Feb 2023 19:52:42 GMT

Still the same frozen

Re: Arlo App

Kgarland — Wed, 08 Feb 2023 00:12:04 GMT

Turn on airplane mode and turn off Wi-Fi and cellular data. Then open the app, make sure it was open and running in the background before joining into airplane mode. Then attempt to log in, turn on Wi-Fi and log in. Once you are in turn off airplane mode and cellular data back on. Allow access and you should be fine once connected to the cameras. It did take a minute for my cameras to register.

Re: Arlo App

GazW — Mon, 20 Feb 2023 21:58:29 GMT

Thanks, I’ve had the same issue which this has now resolved!

Re: Arlo App

8simplerules — Fri, 31 Mar 2023 23:08:38 GMT

Oh my gosh this actually worked. I’ve been trying for days. Thank you so much. #appfailure #login

#stuckatopenscreen

Re: Arlo App stopped working on my iPhone 12 IOS 16.3

Yessie — Tue, 04 Apr 2023 20:14:07 GMT

I’ve been having the same issue for two days now. Ive tried every suggestion on this forum and nothing….

Re: Arlo App stopped working on my iPhone 12 IOS 16.3

8simplerules — Tue, 04 Apr 2023 21:38:58 GMT

Hi! So I had the app open, shut off my cellular service, wifi, and Bluetooth. Then opened the app and the log in screen magically appeared. After 3 days of nothing. Then I entered my info to log in and turned my services back on and everything was back to normal. I really hope this helps.

Re: Arlo App

ShayneS — Thu, 27 Apr 2023 18:15:21 GMT

Does this issue still occur with the latest version of the Arlo app v4.3.5?