topic Re: My arlo account works fine on my desktop, but I cannot log in on my phone in Arlo

My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Tue, 13 Dec 2022 14:08:07 GMT

I can log in fine and monitor on my desktop, but I cannot log in on my phone. Until a few weeks ago, everything worked great on my phone. I deleted the app and downloaded a new one several times, but still no luck. When I try to log in on my phone, it thinks for a second and then sends me a sms one time verification code. But I can never get past the log in screen. Help please

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

JamesC — Tue, 13 Dec 2022 23:06:45 GMT

Romierome,

What version of the mobile app do you have installed? Does the app close or do you get any error message?

JamesC

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Wed, 14 Dec 2022 11:02:21 GMT

I am not sure what version on the mobile app I have, how can I tell? When I try to sign in I enter my e-mail address and password....it starts thinking for just a second and then all the sudden my sign in information goes blank and I get a a SMS code to verify my identity but it doesn't take to the screen to enter it. It stays on the log in screen

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Thu, 15 Dec 2022 14:53:47 GMT

Is there tech support I can contact about this? I need to get it resolved soon

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

JamesC — Thu, 15 Dec 2022 17:24:41 GMT

Romierome,

Support contact options are available here: https://www.arlo.com/en-us/support/contact.aspx

What make/model phone are you using (iOS/Android)?

JamesC

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Thu, 15 Dec 2022 19:54:20 GMT

Apple Iphone 13 pro max

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

JamesC — Thu, 15 Dec 2022 20:57:07 GMT

Romierome,

Are you able to provide a screenshot of where you're getting stuck on the login screen?

JamesC

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Fri, 23 Dec 2022 23:33:56 GMT

I can never get past the log in screen. As soon as i enter my log in information and hit log in. The sign in information just disappears like I never entered it. Then I get and SMS text to verify my account, but I cannot get to that screen....it stays on the log in screen

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Fri, 06 Jan 2023 04:13:03 GMT

Still cannot access my cameras from the mobile app on Iphone? Any help would be appreciated....

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

mpskeen — Sun, 08 Jan 2023 22:44:49 GMT

I am having the same problem. I need help. We all got new phones and now none of our devices are trusted. I tells me there is a problem with trusting the device.

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

JamesC — Thu, 12 Jan 2023 18:50:57 GMT

If you uninstall the app and download again from the app store, do you still experience the same behavior?

JamesC

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Thu, 12 Jan 2023 19:14:26 GMT

I get the same result. I have deleted the app and reuploaded it several times....same result

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Tue, 31 Jan 2023 23:40:17 GMT

So any help would be appreciated, I have over $ 300 invested in cameras that I can't monitor.

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

JamesC — Tue, 31 Jan 2023 23:56:57 GMT

Romierome,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

Re: My arlo account works fine on my desktop, but I cannot log in on my phone

Romierome — Wed, 01 Feb 2023 00:51:17 GMT

THANKS, this is what finally resolved the issue!!!!!!!!