topic Re: Unknown error: Not able to login in the iOS App in Arlo

Unknown error: Not able to login in the iOS App

lizebs — Mon, 30 Jan 2023 09:42:10 GMT

Since many days I am not able to login on my iOS App. I am on 16.1 version. However, I can login from the web portal but not from the app.

See attached for screenshot.

StephenB — Mon, 30 Jan 2023 12:25:11 GMT

I suggest updating iOS to 16.3 as the next step.

DannyBearAgain — Mon, 30 Jan 2023 21:02:33 GMT

Or as an alternative try going into the wifi settings of the phone and forgetting the wifi and reconnect again to refresh the connection.

lizebs — Tue, 31 Jan 2023 04:40:42 GMT

Updated to 16.3 and connected to the entire new network and even on cellular data. Also uninstalled and installed app from App store, still no luck.

Sunjai — Wed, 01 Feb 2023 06:14:09 GMT

Have you resolved it yet? I have the same issue and I have updated the phone, updated the app, tried on Wi-Fi and on cellular. Nothing seems to help.

Kerez1 — Thu, 02 Feb 2023 09:35:00 GMT

I can’t login to the app. Just writing in orange unknown error.

1. I tried to reset password and it still didn’t work

2. Tried to login to web and it is working but not in app

3. I’ve tried to reinstall the app and didn’t help

Ronyk — Sat, 04 Feb 2023 19:01:26 GMT

Solution for not working app “unknown Error”

Go the the website and change the the verification method from phone to email and then log in to app and it will work

Isae90 — Sun, 05 Feb 2023 02:27:25 GMT

Thankyou so much! I tried everything for days and nothing worked. This solution worked perfectly!

Sunjai — Sun, 05 Feb 2023 03:19:50 GMT

Thank you sooo much! Finally works now!