topic Re: Add trusted device on new iPhone - Issue Resolved - Workaround in Arlo

Add trusted device on new iPhone - Issue Resolved - Workaround

SpiralOut — Wed, 04 Jan 2023 06:23:39 GMT

I recently upgraded my iPhone to a new iPhone 14 Pro Max and was unable to add it as a trusted device in the Arlo Secure iOS app.

SOLUTION:

The below workaround resolved the issue for me and another person in my houselhold who also upgraded their iPhone.

At a high level, there are two primary steps to prepare:

1) In the my Arlo web account, delete existing trusted devices from two-step verification in the account profile

2) On the iPhone, delete the Arlo Secure iOS app and all its data, then re-install the app

Step by step instructions:

Part 1 - Delete existing trusted devices

Log in to my.Arlo.com account using a web browser
Go to Settings
Go to Profile in the Account section
From the Arlo Account page, click on Two-Step Verification
On the Two-Step Verification page, choose a different Primary Verification Method that is NOT "Trusted Devices" (e.g. SMS Message or Email Address) - note the check mark on the right side of the new option
Click on Edit at the bottom of the page
Note the red trash can icon to the right of the existing Trusted Devices
Click the red trash can to remove the trusted device to be replaced (in my case there was only one item to remove)
Log out from my Arlo

Part 2 - Remove (and delete data) and re-install the Arlo Secure iOS app

Open Settings on the iPhone
Open General settings
Open iPhone Storage
Search for Arlo Secure in the app list and click on it
Click "Delete App" to delete the app and all the related data from this iPhone
Open the App Store
Dowload and install the Arlo Secure: Home Security app
That's it ... now open the Arlo Secure iOS app, log in, and follow the prompts to add the iPhone as a trusted device.

Note: it's possible some of these steps are not absolutely necessary, but they're the ones I followed and it worked. I didn't exhaustively test what steps are not required. I hope this helps you.

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

msazone — Thu, 05 Jan 2023 20:27:21 GMT

It works thank you!

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

Topgear23 — Thu, 05 Jan 2023 21:05:09 GMT

Deleting the app and reinstalling is the key.

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

max5638 — Thu, 05 Jan 2023 22:28:21 GMT

that worked - thank you!!

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

keallen — Tue, 10 Jan 2023 05:46:41 GMT

Thank you for sharing this. I've been searching for a solution for this "Trusted Device" error on my new iPhone for several days. This did the trick.

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

JGP61 — Wed, 11 Jan 2023 20:32:32 GMT

This is absolute nonsense to go through all this. There are two choices. The 'trust this device' does NOT work and selecting 'do not trust this device' works. Seems to be a formula syntax error due to incorrectly written code. Why can't this be corrected in an update as opposed to the absurd work around? Am I reading this correctly that the work around IS the official response?

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

SpiralOut — Wed, 11 Jan 2023 21:15:00 GMT

JPG61, I am just another ordinary Arlo customer who was facing the same frustration. I was able to figure out a solution that worked, so posted this to help others, several of whom have commented that it works.

Feel free to contact Arlo directly with your solution or post a better workaround.

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

Daakness — Sun, 15 Jan 2023 04:02:46 GMT

Worked for me like a charm!!

1 difference is when reinstalling mobile app, account might still be logged in, as was the case for me. None the less, went to Profile, Two-Step Verification and Trusted iPhone successfully

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

Cmadsen — Thu, 19 Jan 2023 15:40:10 GMT

Thank you so much. I will try this 👍🏻

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

Strick1422 — Sat, 21 Jan 2023 18:29:56 GMT

Agreed, complete joke. Your response is correct. After weeks…..I selected “do not trust” and bang…..it trusted my new iPhone and connected to my system. Unbelievable!

Re: Add trusted device on new iPhone - Issue Resolved - Workaround

JRL_SWFL — Sun, 29 Jan 2023 18:58:45 GMT

I had this issue when I upgraded to an iPhone 14 Pro, and this solution worked