Constant device offline after hitting play on any camera device

777Ram — Sat, 28 Jan 2023 15:19:37 GMT

Base station is hardwired to router. Cameras within 10 feet clear line of site. When I'm on the AP. I hit play on any camera, it plays video for 10 sec then all of the cameras say offline. The center led station is green all of the time. No less turn amber at any point.

When I'm on the online portal logged on. Any time I hit view cameras, it logged me off.

Personally, I think my base station is compromised.

Re: Constant device offline after hitting play on any camera device

StephenB — Sat, 28 Jan 2023 20:15:24 GMT

@777Ram wrote:

When I'm on the AP. I hit play on any camera, it plays video for 10 sec then all of the cameras say offline. The center led station is green all of the time. No less turn amber at any point.

When I'm on the online portal logged on. Any time I hit view cameras, it logged me off.

I'm not sure I am understanding the exact symptoms.

What happens in the app when the phone/tablet is connected to wifi?
Is this different when the phone/tablet is only using mobile data?
Is this different when you browse to my.arlo.com on a PC?

topic Constant device offline after hitting play on any camera device in Arlo

Constant device offline after hitting play on any camera device

Re: Constant device offline after hitting play on any camera device