topic Re: EOL Offer Question in Arlo

EOL Offer Question

TerryTak — Fri, 13 Jan 2023 02:06:08 GMT

I have a question about the EOL Offer that some of us received. Do you know if the discount for the Secure subscription will apply to their annual rate that is coming out in Feb?

Re: EOL Offer Question

ShayneS — Mon, 23 Jan 2023 23:10:31 GMT

Hi @TerryTak

I requested for additional info regarding this. I will provide another update if I receive more info.

Thanks

Re: EOL Offer Question

ShayneS — Thu, 26 Jan 2023 16:14:46 GMT

Hey @TerryTak

I received additional info. At this time the offer will not be applicable towards annual plans. I will update you if there are any changes made as soon as possible.

Thank you

Re: EOL Offer Question

TerryTak — Thu, 26 Jan 2023 17:02:42 GMT

Thank you. . .I appreciate you looking into this for me.

Do you happen to know how much the rate increase will be come Feb 1st?

Re: EOL Offer Question

ShayneS — Thu, 26 Jan 2023 17:25:58 GMT

I believe all the pricing changes are listed here: https://kb.arlo.com/000063015/Arlo-Secure-Plan-Pricing-Update-February-2-2023

Hopefully that article helps.

Re: EOL Offer Question

TerryTak — Thu, 26 Jan 2023 17:55:50 GMT

Thank you . . .that's exactly what I wanted.

So if I understand correctly, the discount that we are offered will only apply to monthly plans. But since the plan rate is increasing on Feb 3rd, I will still get the discount but the discount will be on the new higher monthly rate. Not exactly ideal.