topic Re: Arlo no trusted devices can’t login to cameras in Arlo

Arlo no trusted devices can’t login to cameras

DrSue — Mon, 21 Nov 2022 16:56:57 GMT

I upgraded to a new iPhone. When I tried to login into my cameras I received the step to get a push notification. I didn’t realize the issues with trusted devices , I had reached the maximum of 5, and found all my trusted devices were old phones and iPads I no longer had. I still had my iPhone 12 which I had erased for sale so I reinstalled from backup got into that phone and signed on to my account. I then went to trusted devices, removed all the old devices and added my iPhone 14 and my iPad Pro 11”. All was well for two weeks.
Today I tried to login and got the notification step again and assumed it would come to my iPhone 14. Well it didn’t and when I checked my trusted devices three old devices that I had removed and no longer have showed up but my two new devices were not there only two blank spaces. I cannot login into my cameras

Is there another way to get my phone added as a trusted device ( and my iPad) or is there a way to reset and start over? I am afraid if I reset, the cameras are linked to my old phones and they would be assumed be stolen.
Any help appreciated. There should be a secondary verification backup for this problem.
sue

Re: Arlo no trusted devices can’t login to cameras

DrSue — Mon, 21 Nov 2022 17:02:44 GMT

All is well. Didn’t realize was a choice for email. I corrected everything again. Sorry for the post.
sue

Re: Arlo no trusted devices can’t login to cameras

StephenB — Mon, 21 Nov 2022 17:04:07 GMT

Try logging in on the new devices and select email verification (perhaps monitoring the email on a nearby PC). Once in, see if you can then add the device to the trusted list.

Re: Arlo no trusted devices can’t login to cameras

Scrummy — Sat, 14 Jan 2023 22:40:36 GMT

Neither phones are working now as trusted devices. When I select the email option and enter the code and add the new phone as trusted, there is an error message that cuts off mid-sentence. At this point neither of us can arm the camera or do anything.

Re: Arlo no trusted devices can’t login to cameras

JamesC — Mon, 16 Jan 2023 19:28:13 GMT

Scrummy,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/1894464

JamesC