topic Re: Camera failed to connect. in Arlo

Camera failed to connect.

rbanning — Tue, 27 Sep 2016 19:47:06 GMT

After several months of flawless operation, suddenly I'm getting "The camera failed to connect" and "There was a problem establishing a connection to the media server" on a camera with a new battery change. Another camera on the system is working fine, but a third is showing "Your device is not connected. Make sure it's connected to your router and has a working Internet connection."

I've power cycled all components to no avail. What's next -- do a complete re-install.

Re: Camera failed to connect.

jguerdat — Sun, 17 Jul 2016 13:31:10 GMT

Possibly but have you opened and closed the battery door on the affected cameras? Sounds like you have but need to ask.

Re: Camera failed to connect.

Gwyndaf — Tue, 18 Oct 2016 17:51:02 GMT

Cannot get the additional camera to come on

Re: Camera failed to connect.

jguerdat — Tue, 18 Oct 2016 23:14:05 GMT

That gives us absolutely nothing to work with.

Re: Camera failed to connect.

JamesC — Wed, 19 Oct 2016 18:52:12 GMT

Gwyndaf,

Please give us more details on the issue you are describing so we can better assist.

Are you having problems syncing your additional camera or are you seeing any error messages?

JamesC