topic Re: Locked out of account in Arlo

Locked out of account

Rway — Wed, 04 Jan 2023 00:32:11 GMT

My husband and I both got new iphones and iPads. When we try to log into the cameras, it doesn’t recognize our devices. It tries to send a notification to the devices we replaced. We no longer have access to those devices. Live support is not available and the chat bot doesn’t recognize my issue.

amy thoughts or suggestions?

Re: Locked out of account

jguerdat — Wed, 04 Jan 2023 15:00:37 GMT

No iOS here but I saw a post indicating that use of a computer browser aimed at my.arlo.com allowed him to go into the user's profile and delete all previous phones from the 2FA settings. He was then able to add the new phone.

Re: Locked out of account

StephenB — Wed, 04 Jan 2023 15:32:52 GMT

@Rway wrote:

My husband and I both got new iphones and iPads. When we try to log into the cameras, it doesn’t recognize our devices. It tries to send a notification to the devices we replaced.

Select "Try another verification method", and then you should be able to choose email.

Re: Locked out of account

Rway — Wed, 04 Jan 2023 20:29:03 GMT

Thanks. Everything is so “all about the apps”, I didn’t think to go to the actual website. That worked!

thanks again!

Re: Locked out of account

bad-attitude — Fri, 23 Jun 2023 19:41:57 GMT

Email is not an option that is presented. We have different phone and cannot access the account. No working support option unless you are in your account. No listing for a US based phone number found in support.

Right now Support gets a rating of 0.

Re: Locked out of account

StephenB — Sun, 25 Jun 2023 10:43:48 GMT

@bad-attitude wrote:

Email is not an option that is presented.

What options do you see?

I am seeing email (device names and email address are edited out):