topic No Notification or Recording in Feed in new Arlo Secure App in Arlo

No Notification or Recording in Feed in new Arlo Secure App

Lynngoodwin23 — Tue, 03 Jan 2023 23:36:38 GMT

Help. I get no notification or recording in my “feed”. All other functions of the cameras are working. My system is comprised of 4 cameras (3 Pro and 1 Pro2) and a base station. Everything was working perfectly until I migrated to the new Arlo Secure app a few days ago. I have also subscribed to Arlo Secure-multi camera and that did not solve the problem. I was required to migrate to the new app in order to add my wife back to the account because she got a new iPhone. We use these cameras to monitor our summer home so no one is physically at the location to do trouble shooting. I am aware that Arlo has issued an “end of life notice” for my cameras. This should not have affected my system that was working perfectly until I installed the new app. Any thoughts are welcome.

Re: No Notification or Recording in Feed in new Arlo Secure App

jguerdat — Wed, 04 Jan 2023 15:03:46 GMT

Old modes don't transfer to the new interface. Go to Routines, make sure Modes is selected and click on the 3 dot menu at the top right. That gives you a gear on each mode. Tap the gear and set up the mode as desired. You can then top on Done at the top right. If needed, select Automations to build a schedule and/or geofencing.

Re: No Notification or Recording in Feed in new Arlo Secure App

Lynngoodwin23 — Wed, 04 Jan 2023 18:58:41 GMT

Thanks for your help. I followed the steps you suggested. I won’t know if they worked until I get some motion on the cameras over the next few days, so stay tuned. I also noticed that my new Arlo Secure subscription lists only 4 devices ( the four cameras) as “participating” and not my base station. I cannot find a way to add the base station to the subscription if that is necessary. Thank you again for your help.

Re: No Notification or Recording in Feed in new Arlo Secure App

StephenB — Thu, 05 Jan 2023 12:44:04 GMT

@Lynngoodwin23 wrote:

I cannot find a way to add the base station to the subscription if that is necessary.

That isn't needed. Subscriptions are for the cameras.

@Lynngoodwin23 wrote:

I won’t know if they worked until I get some motion on the cameras over the next few days, so stay tuned.

You can test recordings by making a manual recording when livestreaming.

Re: No Notification or Recording in Feed in new Arlo Secure App

Lynngoodwin23 — Thu, 05 Jan 2023 13:13:10 GMT

Setting up my cameras in mode fixed my problem. I am now getting notifications and recordings. Thanks for your help.