https://community.arlo.com/t5/Arlo/Arlo-Smart-Hub-quot-Offline-quot-Although-LED-is-blue/m-p/1892755#M84737 <P>Sometimes you need to power cycle the router and base station in that order allowing time to reboot in between. Although your base LED says it is connected it just eliminates a router issue.</P><P>Worst case factory reset the base, remove it from the account and add it back again.</P> Wed, 28 Dec 2022 05:40:32 GMT DannyBearAgain 2022-12-28T05:40:32Z https://community.arlo.com/t5/Arlo/Arlo-Smart-Hub-quot-Offline-quot-Although-LED-is-blue/m-p/1892697#M84721 <P>Hardware: VMB4540r3</P><P data-unlink="true">After checking&nbsp;<A href="https://kb.arlo.com/000039100" target="_blank" rel="noopener">this kb</A>, I've confirmed that the LED is "Solid Blue" on my Smart Hub. According to the KB, this should mean that the Smart Hub is connected to the internet. However, when I check on the app or website, the Smart Hub appears, "offline".</P><P data-unlink="true">&nbsp;</P><P data-unlink="true">This is the only Smart Hub I own, I am not looking at the wrong Smart Hub and I am not logged into the wrong arlo account. My router and other devices on the network are working fine without issue. I appreciate any and all help.</P> Tue, 27 Dec 2022 19:37:14 GMT https://community.arlo.com/t5/Arlo/Arlo-Smart-Hub-quot-Offline-quot-Although-LED-is-blue/m-p/1892697#M84721 robbyj 2022-12-27T19:37:14Z https://community.arlo.com/t5/Arlo/Arlo-Smart-Hub-quot-Offline-quot-Although-LED-is-blue/m-p/1892755#M84737 <P>Sometimes you need to power cycle the router and base station in that order allowing time to reboot in between. Although your base LED says it is connected it just eliminates a router issue.</P><P>Worst case factory reset the base, remove it from the account and add it back again.</P> Wed, 28 Dec 2022 05:40:32 GMT https://community.arlo.com/t5/Arlo/Arlo-Smart-Hub-quot-Offline-quot-Although-LED-is-blue/m-p/1892755#M84737 DannyBearAgain 2022-12-28T05:40:32Z