topic Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7) in Arlo

New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

msazone — Tue, 06 Dec 2022 21:17:58 GMT

Got the new iphone 14 pro and it downloaded Arlo Secure app. The app is a house icon which is different than the one on my old iphone (bird icon) but seem to be the same version.

Login to the new iphone's arlo app and followed the auth process. Have tried via another iphone and via email. Both failing when I hit trust in the new iphone. It's loading then error message as there was a problem trusting this device. Try a...

System (VMB3010r2/H7)

Unable to Trust a New iPhone

Daggers — Thu, 08 Dec 2022 00:07:58 GMT

Hi, I've recently bought a new iPhone and installed the Arlo Secure app (which was running fine on the old phone). However, every time I try to add the new phone as a trusted device, it fails with a red banner message across the top of the app page "There's a problem with trusting this device. Try..."

I have other methods set up via my iPad (as a trusted device) and via sms (to 2 numbers) and email, but I don't receive a notification on any of them...

In the interim I've 'Don't Trust'ed the new phone and can access the app, but there appears to be a persistent bug which I've noted in other older threads is supposed to have been fixed.

Anyone got any insight?

(Running the latest version on Arlo Secure on the latest iOS...)

TIA,

Richard

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

JamesC — Thu, 08 Dec 2022 21:35:32 GMT

Are you still experiencing this issue? Are you able to provide a screenshot of the error?

JamesC

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

msazone — Thu, 08 Dec 2022 22:06:30 GMT

It's an existing issue and been there for a while. Still not working

ref:

https://community.arlo.com/t5/Arlo-Pro-2/IPhone-14-pro-max-unable-to-add-to-trusted-devices/m-p/1888883#M57704

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

Daggers — Thu, 08 Dec 2022 23:36:34 GMT

Hi, screen shot attached as requested - please note this is the latest version of the Arlo Secure App, running on iOS 16.1.2 on an iPhone 12. Thanks, Richard

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

SingletrackMind — Sat, 10 Dec 2022 13:46:37 GMT

I’m having the same problem with a new iPhone 13.

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

mouser57 — Sun, 11 Dec 2022 18:53:44 GMT

I’m having this same problem. Just bought an iPhone 14 Pro, can’t get Arlo Secure app to trust my phone. Frustrating !

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

gmcfelia — Mon, 12 Dec 2022 03:21:25 GMT

I'm having the same problem. No issue getting the code, but it will not trust the device.

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

gmcfelia — Mon, 12 Dec 2022 03:23:13 GMT

Is there an Arlo support line that is available or an online chat that is not a "bot"?

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

StephenB — Mon, 12 Dec 2022 11:38:58 GMT

@gmcfelia wrote:

Is there an Arlo support line that is available or an online chat that is not a "bot"?

Phone support requires a subscription (and you need to use the app to use it).

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

JamesC — Mon, 12 Dec 2022 19:47:08 GMT

For those experiencing this issue. Do you have the latest version of the Arlo Secure app installed (4.0.2)?

JamesC

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

SingletrackMind — Mon, 12 Dec 2022 19:54:40 GMT

Yes, running 4.0.2 and just confirmed that I still can’t trust it.

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

Efsorenson — Mon, 12 Dec 2022 20:19:50 GMT

Having same issue Iphone 14

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

Daggers — Mon, 12 Dec 2022 20:32:09 GMT

Yes, 4.0.2. Issue persists. Thanks.

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

msazone — Mon, 12 Dec 2022 20:34:27 GMT

Was on 4.0.1. Just updated to 4.0.2. Still I am unable to add this iPhone 14 Pro to the trust devices list.

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

ScottR83 — Thu, 15 Dec 2022 15:17:00 GMT

Hi I’m having the same issue with my iPhone 14 and the new Arlo app! Any ideas to resolve?

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

sweaver79 — Fri, 16 Dec 2022 15:38:47 GMT

I can't get mine to work either. Has this issue been resolved?

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

Jholdre1 — Sat, 17 Dec 2022 03:52:06 GMT

I am having the same issue

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

Jholdre1 — Sat, 17 Dec 2022 03:52:56 GMT

I enter the verification code and then after it spins for a minute it says device cannot be trusted

Re: New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

jcat531 — Sat, 17 Dec 2022 06:29:50 GMT

I found this response and it worked for us. Pretty ridiculous. Good luck!