topic Turning on and off a camera in Arlo

Turning on and off a camera

Truth2121 — Mon, 19 Dec 2022 16:29:00 GMT

When I turn off a camera and then go back into the app, the camera is on again. Why?

Re: Turning on and off a camera

DannyBearAgain — Tue, 20 Dec 2022 00:57:32 GMT

Is this using the arlo web login or your mobile app?

Re: Turning on and off a camera

Truth2121 — Tue, 20 Dec 2022 02:21:12 GMT

App

Re: Turning on and off a camera

DannyBearAgain — Tue, 20 Dec 2022 02:59:54 GMT

I know it is working on my iPhone app, did it this morning and just now and working ok. This was using arlo iOS v3.8.

Have you upgraded to the new arlo app, don’t know what you would call it, feed version?

Re: Turning on and off a camera

StephenB — Tue, 20 Dec 2022 11:52:40 GMT

@DannyBearAgain wrote:

Have you upgraded to the new arlo app, don’t know what you would call it, feed version?

The new app (currently 4.0.2) supports both "Feed" and "Library". If you see "Library" at the bottom of the main device page, then you are using the old "Library" experience. If you see "Feed" there instead, then you are using the new "Feed" experience.

FWIW, it is possible to migrate from "Library" to "Feed", but you cannot migrate back.

@Truth2121 , it would be useful to know which experience you are using.

Re: Turning on and off a camera

Truth2121 — Tue, 20 Dec 2022 14:02:45 GMT

I am using 4.0.2.
the app says library

Re: Turning on and off a camera

DannyBearAgain — Wed, 21 Dec 2022 01:25:35 GMT

I don’t have the issue using the arlo iOS v4.0.2 on iPad.

Is you mobile device android?

Re: Turning on and off a camera

Truth2121 — Wed, 21 Dec 2022 03:33:28 GMT

My iPhone.

Re: Turning on and off a camera

DannyBearAgain — Wed, 21 Dec 2022 03:43:18 GMT

How long do you wait before going back into the app after turning off the camera?

I have no idea what would cause what your describing although I had previously seen this with the web login interface for the last several months.

After you go back into the app and the camera says it is still turned on can you still live stream the camera or do you get a privacy error message?

Re: Turning on and off a camera

StephenB — Wed, 21 Dec 2022 17:43:40 GMT

@Truth2121 wrote:

When I turn off a camera and then go back into the app, the camera is on again. Why?

FWIW, I am not seeing this with my own cameras (on an iPhone 12 mini). Though I don't normally turn my cameras off.

Just to clarify - you are going into the device settings for the camera, and turning it off there? (as opposed to disarming the camera using the modes).

Re: Turning on and off a camera

Truth2121 — Wed, 21 Dec 2022 18:15:23 GMT

Yes I go in and turn them off sometimes from my app. Someone mentioned to wait a little bit before I exit out of the app and that has worked some.

I am getting the cams hardwired eventually but I turn them off since they die so fast.