topic Re: Unable to grant access to arlo account in Arlo

Unable to grant access to arlo account

bigM55 — Wed, 14 Dec 2022 22:34:32 GMT

When I go to my Arlo dashboard, settings, grant access, the ADD option is not clickable.

DannyBearAgain — Thu, 15 Dec 2022 03:04:45 GMT

What arlo app ver are you using and is it mobile or browser?

Do you know if it is the new interface style your using, look for the label feed for the library.

bigM55 — Thu, 15 Dec 2022 14:59:38 GMT

I'm using the desktop dashboard, MacOS, brave browser.

ShayneS — Sat, 17 Dec 2022 20:40:39 GMT

Can you try via the Arlo app?

bigM55 — Sat, 17 Dec 2022 21:24:24 GMT

Same

Still grayed out

jguerdat — Sun, 18 Dec 2022 15:34:29 GMT

A screenshot of that final step may be useful.

bigM55 — Mon, 19 Dec 2022 12:45:17 GMT

Sure,

As you can see, Add is grayed out and cannot be clicked.

StephenB — Mon, 19 Dec 2022 12:54:01 GMT

Is it possible that you are already using a friend account?

jguerdat — Mon, 19 Dec 2022 14:05:33 GMT

By any chance are you using an account that was granted access or are you the owner?