topic Re: Friend accepted invite but cannot see cameras or devices in Arlo

Friend accepted invite but cannot see cameras or devices

gvhga — Sun, 11 Dec 2022 20:11:37 GMT

My friend has accepted an Arlo invite and set up an account but does not see the shared devices. My app shows they should have access to all my cameras and hub station, plus I granted administrative rights. We are using the same version of the Arlo Secure app. I have deleted them as a friend, re-added, and resent the invite. I have also rebooted my hub station. My friend's app still does not show the shared devices.

Re: Friend accepted invite but cannot see cameras or devices

jguerdat — Mon, 12 Dec 2022 14:29:23 GMT

Delete the friend again and send another invite. This time, have the friend use a computer browser to accept the invite to see if that helps.

Re: Friend accepted invite but cannot see cameras or devices

gvhga — Mon, 12 Dec 2022 21:24:16 GMT

Thanks for your reply. Unfortunately, this did not work.

Re: Friend accepted invite but cannot see cameras or devices

StephenB — Tue, 13 Dec 2022 12:10:57 GMT

@gvhga wrote:

Thanks for your reply. Unfortunately, this did not work.

This might be part of the problem:

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813

Though I think you should be cautious about migrating to the new "feed" experience. It is just rolling out, and you could run into bugs. And there is no going back.

Re: Friend accepted invite but cannot see cameras or devices

gvhga — Tue, 13 Dec 2022 15:30:19 GMT

I was already provided with this information and performed the forced version migration. My friend can now see the shared cameras. No bugs have yet occurred, but I hear your caution to be aware of possible glitches with this new version. Thanks for your follow up.