topic Re: VMC3030 in Arlo

Arlo updated app 4.0 won't open on my android OS 9

b_k — Thu, 08 Dec 2022 21:06:38 GMT

Arlo updated app 4.0 won't open on my android. I was told you need version 5 or higher and I have version 9. When I clicked on the new app, it gave me a white box saying 'app not working' with options: app info, close app, and send feedback. Help!!!!! I wished I had auto updates shut off but I didn't. It updated overnight.

Re: VMC3030

b_k — Thu, 08 Dec 2022 20:33:07 GMT

I tried uninstalling, rebooting then reinstalling. still won't work.

Re: VMC3030

b_k — Thu, 08 Dec 2022 20:38:18 GMT

Hi, I am reaching out to you because the new update for the phone app, 4.0, won't open. I have reinstalled, rebooted and still nothing. I have version 9 on my phone which arlo says we have to have higher than version 5, which I do. The app updated overnight and today I cannot open it. When I click on the icon, I get the box that says arlo app won't open and I get the options for app info, close app, send feedback. This is so frustrating!! Any suggestions? Thank you.

Re: Arlo updated app 4.0 won't open on my android OS 9

JamesC — Thu, 08 Dec 2022 21:07:27 GMT

The development team is currently reviewing reports of this behavior and is working on a resolution. I will provide an update once we have more information available to share in the community.

JamesC

Re: Arlo updated app 4.0 won't open on my android OS 9

b_k — Thu, 08 Dec 2022 21:13:40 GMT

Thank you very much. I did contact support and they wanted me to upgrade my phone to OS 10, however, I can't do that. There is no option. I hope they can fix this soon, I need to view the camera when I am not home due to many break ins in my area. They gave me a case number, but when I tried to get back in touch with them, I am being told by the 'bot' that I don't have support. So, I then reached out to you.