topic Re: Log in issue on iPhone 7 in Arlo

Log in issue on iPhone 7

Lesandlio — Sun, 04 Dec 2022 17:04:36 GMT

After most recent update to Arlo app, I can’t log in using my iPhone 7. I am on iOS version 16.1.2. I have deleted the app and reinstalled several times with no luck. I can put my email address and password in, it shows the spinning wheel, it sends me my 2F passcode, then puts me back onto the sign in screen. I changed my password thinking that might help, nope. I’ve closed my phone completely down, no change. Anyone else having the same issue and found a workaround?

Re: Log in issue on iPhone 7

ShayneS — Tue, 06 Dec 2022 19:29:32 GMT

Hi @Lesandlio

Are you still experiencing this issue?

Re: Log in issue on iPhone 7

Lesandlio — Thu, 08 Dec 2022 00:25:21 GMT

Yes, I am still experiencing the issue. Every few days I try signing in with the same result. I had a similar issue with my iPad, but it eventually let me log on there, at a loss on the iPhone.

Re: Log in issue on iPhone 7

ShayneS — Thu, 08 Dec 2022 16:03:23 GMT

Are you using the latest version Arlo app 4.0.1 as well?

Thanks

Re: Log in issue on iPhone 7

Lesandlio — Thu, 08 Dec 2022 17:26:07 GMT

Not sure how to check that if I can’t get into it, but I now have the house icon instead of the bird. I noticed there was an update yesterday (4.0.2) and ran it on my phone; still unable to log in. Thank you

Re: Log in issue on iPhone 7

ShayneS — Thu, 08 Dec 2022 18:16:37 GMT

Thank you, that is the latest. I am escalating this right now and I will provide an update as soon as possible.

Re: Log in issue on iPhone 7

ShayneS — Thu, 08 Dec 2022 18:28:56 GMT

@Lesandlio

Another follow-up question, are you the main account user or a granted access user?

Thank you

Re: Log in issue on iPhone 7

Lesandlio — Fri, 09 Dec 2022 00:16:17 GMT

I am the main account holder. Thank you

Re: Log in issue on iPhone 7

ShayneS — Fri, 09 Dec 2022 19:58:57 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Log in issue on iPhone 7

ShayneS — Mon, 10 Apr 2023 18:04:55 GMT

Are you still experiencing this issue with the latest version of the Arlo app?

Re: Log in issue on iPhone 7

Lesandlio — Mon, 10 Apr 2023 18:30:38 GMT

I am no longer having the issue. Can’t remember what else I tried, but I eventually got it to work. Thank you