topic Arlo Notification Badge showing incorrect number on iPhone in Arlo

Badge Notifications not resetting (again...)

krypttic — Mon, 17 Jan 2022 05:59:13 GMT

The issue with the badge count not resetting has resurfaced again within the past week. Here is a link the old thread: https://community.arlo.com/t5/Arlo-Pro-2/Badge-Notifications-Not-Resetting-AGAIN/m-p/1780354#M45152

Re: Badge Notifications not resetting (again...)

ShayneS — Tue, 18 Jan 2022 00:29:20 GMT

Thanks for the update, I'll look in to this.

Re: Badge Notifications not resetting (again...)

ant — Tue, 18 Jan 2022 02:03:47 GMT

Yep, this and many other issues had been around for so long. 😞

Re: Badge Notifications not resetting (again...)

Whysoslow — Wed, 19 Jan 2022 01:59:03 GMT

Here, too. To clear badge counts I have to open the app, and click on Library twice. Next triggering events brings back badge at over 100.

iPhone 12
iOS 15.1.1
App version 3.5.12 (3220)

Re: Badge Notifications not resetting (again...)

krypttic — Wed, 19 Jan 2022 02:00:57 GMT

Yep, that's exactly what's happening to me too. I just sent Arlo copies of logs at their request, so they are looking into it.

Re: Badge Notifications not resetting (again...)

Fiko18 — Wed, 19 Jan 2022 17:43:27 GMT

Same thing happening to me started last week. Classic Arlo, the app has been incredibly buggy for over 2 years now.

Re: Badge Notifications not resetting (again...)

ShayneS — Wed, 19 Jan 2022 18:18:53 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Badge Notifications not resetting (again...)

CiscoCisco — Mon, 24 Jan 2022 06:40:46 GMT

Any progress on this?

Re: Badge Notifications not resetting (again...)

ShayneS — Mon, 24 Jan 2022 19:44:27 GMT

@CiscoCisco

The Dev team is actively investigating this issue. I will provide another update as soon as possible.

Re: Badge Notifications not resetting (again...)

ArloGoodExcept — Wed, 26 Jan 2022 19:34:19 GMT

ios 15.2.1 iPhone7... same experience. New triggering events cause large incorrect notification counts (badges).

Badge app icon notifications iOS

Roodzac — Sun, 30 Jan 2022 17:49:37 GMT

The latest in a long run of issues over the last several months with my Arlo system is this incorrect notifications problem. I found a two year old post with the same issue but couldn’t figure out how to reply. The problem is I get motion on one of my cameras and it’ll say random numbers for 1 or 2 or 3 (etc.) actual new videos but the icon will read 40 or 72 or 21….it is never the same but NEVER that amount of new videos.

iOS Badge notification numbers not resetting AGAIN, AGAIN

Retired_Member — Tue, 01 Feb 2022 02:14:06 GMT

Badge notifications are showing in the 100s. I can clear it but then the next time I get a notification it’s back in the 100s.

Seems this is a recurring problem from browsing the forum. Any new updates incoming?

Push notifications won’t reset

Disguy — Sat, 05 Feb 2022 11:32:08 GMT

So as of a few days ago (presumably tied to an update due to sudden onset) my alert push notifications don’t reset after viewing the days’ alerts. So 3-4 days in now, the counter is at seventy something which is mildly irritating, but there seems to be persistent issues with the backend components of this piece of the platform. Previously, the app wouldn’t acknowledge that the alerts had been viewed at all - counter wouldn’t reset, at least not for quite a while. Next incremental improvement they’d reset, but it would take toggling back and forth between the days a number of times to clear them. Notwithstanding my slight OCD on all things push notifications, could your development team try and get this figured out…? Seems a rather elementary component.

Aside…. Y’all may wanna look at the field names in these forms

Re: Badge Notifications not resetting (again...)

Fiko18 — Tue, 08 Feb 2022 18:08:14 GMT

Any update? It has been several weeks now and this issue has not been resolved.

Re: Badge Notifications not resetting (again...)

ShayneS — Fri, 04 Mar 2022 17:19:21 GMT

The issue has been identified and an update to resolve this is coming. I will provide an update as soon as possible.

Thanks

Re: Badge Notifications not resetting (again...)

mikesuth — Mon, 14 Feb 2022 12:39:11 GMT

Gosh Shayne, how many times have I seen that statement over the last three years? There have been badge count issues since 2015, but this issue has stuck around for at least three years now, and each release fails to fix it (or a subsequent release brings it back). Code control?

Is your developer worried about job security if he really fixes it?

It is odd that it doesn't affect everyone.

Re: Badge Notifications not resetting (again...)

DenizRoth — Wed, 23 Feb 2022 12:21:01 GMT

When does the update gonna be released? It’s very annoying….

Re: Badge Notifications not resetting (again...)

krypttic — Fri, 04 Mar 2022 15:37:42 GMT

Going on two months now. I guess their definition of “soon” is very different than mine…

Re: Badge Notifications not resetting (again...)

robwattman — Mon, 21 Mar 2022 03:25:09 GMT

The was an app update today but it did not fix the badge reset issue.

Re: Badge Notifications not resetting (again...)

ScottCan — Tue, 29 Mar 2022 16:10:38 GMT

Dear Arlo Support,
This issue is still occurring. Can you increase the priority on this bug? Thank you.