topic H11 Netgear camera - unable to connect to wifi in Arlo

H11 Netgear camera - unable to connect to wifi

Brian2022 — Thu, 01 Dec 2022 10:30:45 GMT

I have two Netgear cameras H11 and version 3.8_28488 of Arlo app. Cameras have been unused for some time. I have put in new batteries. I am not able to reconnect them. Ser. no. 4wa16b7r71c34 and 4wa16b7n87152.

Showing message "offline". Difficulty recognising which camera I have from the list of options etc.

Re: H11 Netgear camera - unable to connect to wifi

jguerdat — Thu, 01 Dec 2022 14:37:25 GMT

Are these the original cameras that take 4 CR123 batteries? Do they exist in your account (Settings, My Devices)? If so, remove them and try again.

Re: H11 Netgear camera - unable to connect to wifi

StephenB — Thu, 01 Dec 2022 14:39:22 GMT

@Brian2022 wrote:

Difficulty recognising which camera I have from the list of options etc.

If your cameras use 4 CR123 batteries, then you have the original Arlo camera.

Otherwise, remove a camera from the housing, and then remove the battery. You'll see a label inside.

FWIW, the "H" labels just give the hardware revision of the cameral model - unfortunately it doesn't tell you the actual model.