topic Re: Vmb3000 decided to stop working in Arlo

Vmb3000 decided to stop working

yyfenn — Sun, 27 Nov 2022 18:52:56 GMT

Base station is offline which means no access to cameras at all

has been working fine for years will not connect to internet despite internet working fine

HELP PLEASE

Re: Vmb3000 decided to stop working

Dannybear — Mon, 28 Nov 2022 00:21:21 GMT

You have posted in the wrong forum board, I suspect you have the arlo wire-free Cameras with the four batteries.

What LEDs are showing on the base station?

Re: Vmb3000 decided to stop working

yyfenn — Mon, 28 Nov 2022 11:36:27 GMT

middle light of the three flashing

Re: Vmb3000 decided to stop working

StephenB — Mon, 28 Nov 2022 12:06:00 GMT

@yyfenn wrote:

Base station is offline which means no access to cameras at all

Not sure if the middle LED is green or amber.

Have you tried a different port on the router?

Also, it might be useful to power down the base, reboot the router, and then power the base back on.

Re: Vmb3000 decided to stop working

jguerdat — Mon, 28 Nov 2022 14:46:21 GMT

The Camera LED is amber. Assuming that it's solid amber the base likely needs to be claimed again. Try using the Add Device selection on the Devices card. If that doesn't work, you' need to remove all devices from Settings, My Devices and start fresh. It may be useful to also hold the reset button for >10 seconds, until the LEDs flash amber. Let the base reboot and try claiming it.

Re: Vmb3000 decided to stop working

yyfenn — Mon, 28 Nov 2022 14:52:10 GMT

middke led is greerouter working fine and have tried all four ports

have also powered down and rebooted

very frustrating as was working fine

help appreciated

Re: Vmb3000 decided to stop working

StephenB — Mon, 28 Nov 2022 17:03:40 GMT

@yyfenn wrote:

Hi

middke led is greerouter working fine and have tried all four ports

have also powered down and rebooted

very frustrating as was working fine

help appreciated

Is the base showing on-line status in the app? or is it showing an off-line status?

Re: Vmb3000 decided to stop working

yyfenn — Mon, 28 Nov 2022 18:09:17 GMT

Has been showing off line status on app which is what prompted us to check but as no connection between router and base station it’s not picking up any cameras at all

Re: Vmb3000 decided to stop working

StephenB — Mon, 28 Nov 2022 19:16:16 GMT

@yyfenn wrote:

Has been showing off line status on app which is what prompted us to check but as no connection between router and base station it’s not picking up any cameras at all

A green LED in the center means it is connecting through the router to the Arlo Cloud. Amber means it sees an ethernet connection, but is not internet connected.

Your status looked amber in the picture, but you said green later on. I suggest checking the router's attached device list, and see if the base is listed there (with a local IP address).

Re: Vmb3000 decided to stop working

yyfenn — Tue, 29 Nov 2022 12:18:05 GMT

Shows it connected to router on hub manager but still can’t connect any devices

next recommended steps please???

Re: Vmb3000 decided to stop working

yyfenn — Tue, 29 Nov 2022 12:19:28 GMT

Deleted all devices and tried to add from fresh but still will not recognise any devices

next recommended steps please

Re: Vmb3000 decided to stop working

StephenB — Tue, 29 Nov 2022 12:39:59 GMT

@yyfenn wrote:

Shows it connected to router on hub manager but still can’t connect any devices

next recommended steps please???

As @jguerdat suggested, the next step would be to try a reset of the base station. Instructions for that are here:

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: Vmb3000 decided to stop working

yyfenn — Tue, 29 Nov 2022 14:44:35 GMT

Thank you - despite having tried this before it has now finally worked on after another reset I am very grateful for your help THANKYOU 🙏🏻