topic Re: VMB 3000 in Arlo

Netgear VMB3000 and VMC3030 - Troubleshooting

Marie13 — Wed, 23 Nov 2022 14:10:12 GMT

My base station is no longer working. Tried to buy a new base station at Best Buy ...was told they dont sell. Do I have to throw all out and start again? I have 4 cameras.

Re: Netgear VMB3000 and VMC3030 - Troubleshooting

jguerdat — Wed, 23 Nov 2022 14:21:51 GMT

You can buy directly from Arlo:

https://www.arlo.com/en-us/accessories?prefn1=refinementType&prefv1=SmartHubs

Other vendors carry them (BestBuy lists them as sold out). A search on the Internet should find them but be aware that only authorized resellers (NOT eBay!) provide warranty coverage.

I like the VMB4540 for the lower cost and use of any USB drive for local recordings, if that matters to you.

Re: Netgear VMB3000 and VMC3030 - Troubleshooting

Marie13 — Wed, 23 Nov 2022 14:45:12 GMT

I am in Canada and cant buy direct from Arlo... Amazon.ca prime does not carry the VMB 4540. I need a fast solution as I leave in a few days. Will any hub do ?

Re: Netgear VMB3000 and VMC3030 - Troubleshooting

jguerdat — Wed, 23 Nov 2022 14:50:04 GMT

Since you mention the VMC3030 cameras, any base station or hub will work:

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

If you end up buying used, make sure it has been removed from the previous owner's account first or you'll be stuck with a device that can't be added to your account.

VMB 3000

Marie13 — Fri, 25 Nov 2022 18:42:17 GMT

Lost my original discussion thread..SO here's the current status.

Netgear VMB 3000 cant be discovered in my house. When I plug in I see power button only . no interenet light. Have done everything .. Reset, unplug/replug, different ethernet cable etc.. Last suggestion was to test in somebody else's house... It WORKED....

My internet provider is asking if possibly a new compatibility issue may have arisen between their router and my base ... They cant figure it out . Router is ZYXEL EMG 6726-B10A.

It worked before, but because of internet TV issues I unplugged the base hub.

I am in Canada.

Re: VMB 3000

jguerdat — Sat, 26 Nov 2022 14:39:31 GMT

Since it worked elsewhere, it's a problem with the router. The lack of Internet light means there's no connection between the base and router. Have you tried rebooting the router as well as using a different port on the router?

Re: VMB 3000

StephenB — Sat, 26 Nov 2022 17:08:29 GMT

@jguerdat wrote:

The lack of Internet light means there's no connection between the base and router.

If you have an ethernet switch, you can try putting it between the router and the base.

Re: VMB 3000

Marie13 — Sat, 26 Nov 2022 20:59:55 GMT

Ok thanks.. My internet provider found something (after a long time working with it ...) he was able to change in settings in the router.. and it is now working.

Interesting, there are 3 lights on ... power, internet and camera.... all solid yellow but system appears to be working ... rather slow, but working . Thanks all.