topic Re: Live agent chat only available through extra subscription in Arlo

Live agent chat only available through extra subscription

Unhappy1212 — Wed, 16 Nov 2022 17:01:28 GMT

Awful company. Live agent chat only available through extra subscription. Run far from this company, disgusting customer service . Getting my money back

Re: Live agent chat only available through extra subscription

JamesC — Wed, 16 Nov 2022 17:02:10 GMT

Are you able to provide details about the issue you are experiencing? We may be able to help you here on the community.

JamesC

Re: Live agent chat only available through extra subscription

Unhappy1212 — Sat, 26 Nov 2022 19:41:20 GMT

Hi James,

This is so aggravating.... I just finished my 3 month trial. I have three Arlo Essential Spotlight Cameras VMC2330. I subscribed for the $9.99. When I had the trial, I could see a live feed and also get the recorded videos when I went into my library. Now with subscription... I can see live feed, but no recorded videos. I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??

Re: Live agent chat only available through extra subscription

StephenB — Sat, 26 Nov 2022 19:56:02 GMT

@Unhappy1212 wrote:

When I had the trial, I could see a live feed and also get the recorded videos when I went into my library. Now with subscription... I can see live feed, but no recorded videos. I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??

Are you perhaps using a "friend" account (shared cameras)?

Re: Live agent chat only available through extra subscription

Unhappy1212 — Sat, 26 Nov 2022 20:02:27 GMT

I am having same exact issue as this guy:

Hi James,

Re: Live agent chat only available through extra subscription

StephenB — Sat, 26 Nov 2022 22:22:30 GMT

@Unhappy1212 wrote:

I have gone into setting, subscription - - but NO manage cameras tab, so I can't even drag the cameras into my subscription - which I have paid for. What am I missing??

Have you tried using my.arlo.com on a PC?

FWIW, the iOS app instructs you to manage cameras there.