topic Re: Connect to wifi using cellular internet modem (5G) in Arlo

Connect to wifi using cellular internet modem (5G)

JonWL — Sun, 20 Nov 2022 00:48:08 GMT

My home internet is through a 5G modem (cellular data). I'm having issues connecting to my new Arlo essential cameras.

The camera's are actually showing up in my connected devices on my network info however the Arlo app won't recognise the cameras.

Any idea what the problem and solution may be, I assume it's related to the type of internet connection I have as there everything else seems to be correct.

Re: Connect to wifi using cellular internet modem (5G)

StephenB — Sun, 20 Nov 2022 21:37:54 GMT

Try onboarding again from a PC (browsing to my.arlo.com). Sometimes that works when discovery in the app fails.

Re: Connect to wifi using cellular internet modem (5G)

JonWL — Mon, 21 Nov 2022 10:03:07 GMT

No luck. Same issue. The camera does seem to connect to the network however it is not recognised on my device.

Re: Connect to wifi using cellular internet modem (5G)

StephenB — Mon, 21 Nov 2022 17:09:36 GMT

Can you try disabling 5 ghz wifi in the router during onboarding?