topic Cameras won’t sync in Arlo

Cameras won’t sync

Cmillen — Fri, 18 Nov 2022 02:22:31 GMT

Out of nowhere my cameras stopped working. My WiFi is fine and the base is lit up as if it’s connected to the internet (it’s plugged straight into the router). I first tried to remove the cameras and re-sync them. Doesn’t work. Then I removed the base, and now it says it can’t find the base to reconnect. Do I need to buy a new base? Whole system? This one is 3 years old. No clue what else to do.

Re: Cameras won’t sync

StephenB — Fri, 18 Nov 2022 13:23:05 GMT

@Cmillen wrote:

Out of nowhere my cameras stopped working. My WiFi is fine and the base is lit up as if it’s connected to the internet (it’s plugged straight into the router). I first tried to remove the cameras and re-sync them. Doesn’t work. Then I removed the base, and now it says it can’t find the base to reconnect. Do I need to buy a new base? Whole system? This one is 3 years old. No clue what else to do.

Did you try resetting the base (with a paperclip)?

Also, if you are using the app for onboarding, you might try switching to a PC (my.arlo.com).

Re: Cameras won’t sync

Cmillen — Fri, 18 Nov 2022 15:34:57 GMT

I did reset the base. It didn’t help. I’ll try the PC option. Thanks!